Enterprise Workforce Optimization Solution Provider GMT to Exhibit at Call Centre and Customer Management Expo 2009

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Thu Aug 27, 2009 11:00am EDT

Company to feature its award-winning GMT Planet® product in stand D25
NORCROSS, Ga.--(Business Wire)--
GMT Corp., a global industry leader in enterprise workforce management and
performance optimization solutions, today announced it will be exhibiting at the
Call Centre and Customer Management Expo from September 22-23, 2009 at the
Birmingham National Exposition Centre in Birmingham, England. While at the show,
GMT representatives will demonstrate GMT Planet, its flagship enterprise
workforce management solution; GMT On-Demand, its Software as a Service (SaaS)
workforce management offering; and GMT SureServices, its client care
methodology, in stand D25. 

Regarded as the industry`s most accurate, easy-to-use and affordable workforce
management solution, GMT Planet helps contact centers increase sales
conversions, improve customer satisfaction and reduce labour costs. Designed to
help contact center customers realize a rapid return-on-investment, GMT
SureServices is a suite of end-to-end professional services that is designed to
ensure client success throughout the entire GMT Planet implementation lifecycle.


"A sound workforce optimization strategy is more vitally important than ever
before. Companies need to be prepared to handle not only the day-to-day
challenges inherent in their workforce, but also the impact that a major health
crisis, like the swine flu, may have on their operation," said Simon Angove,
chief executive officer of GMT. "GMT helps companies be prepared and ensure that
they can still provide a high level of service to their customers even in trying
times." 

GMT client Eurostar will be at the stand to discuss the myriad of operational
improvements experienced since their implementation of GMT Planet. Enhancements
include improved workload forecasting; increased ability to respond to varying
call arrival patterns; and improved time off and absentee management. In
addition, GMT will be hosting a presentation on the top factors to consider when
selecting a workforce optimization solution. 

"Workforce optimization solutions such as GMT Planet can yield significant gains
in terms of improved operations, increased agent retention and reduced labor
costs while maintaining-or even increasing-customer service. Eurostar is a prime
example of that," added Angove. 

GMT Planet is in use at a number of leading contact centers throughout the
United States, United Kingdom, South Africa and New Zealand to forecast workload
volume, schedule contact center agents and provide intra-day management of the
operation. Having unparalleled ease-of-use, GMT Planet is highly configurable to
the specific requirements of each client, ensuring accurate scheduling and
significantly reducing ongoing operating costs. 

For further information about the Call Centre and Customer Management Expo 2009,
including registration information, please visit www.callcentre-expo.co.uk. 

For a complete listing of GMT news, please visit http://www.gmt.com/news-main. 

ABOUT GMT

GMT Corp. is a leading provider of workforce management and performance
optimization solutions enabling companies to improve customer service and sales
while decreasing labor expenses. Deployed in contact centers, branch offices or
back office departments, GMT`s products combine precision forecasting and
intelligent scheduling with analytics and performance management tools to
deliver a rapid return-on-investment. Products include GMT Planet®, its flagship
workforce optimization solution; GMT On-Demand, its SaaS workforce optimization
solution; and SureServices, an award-winning client care methodology. Enterprise
clients benefitting from GMT`s solutions include BB&T, PRC, Alpine Access,
Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions
Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley
Water. The company is privately-held with headquarters in Atlanta and offices in
the U.K., Australia, South Africa and Dubai. For more information, visit
www.gmt.com.

© 2009 GMT Corp. All rights reserved. All materials provided, regardless of
form, are the exclusive property of GMT Corporation. GMT Corporation`s products
may be covered by one or more United States, European or other International
patent or application. GMT, GMT Planet, "Accurate. Easy. Affordable.",
"Workforce Optimization for the WHOLE Enterprise", "SureServices", "SureStart",
"SureCare", "SurePerform", "Delivering on the Promise", "GMT QualityLink" and
the GMT Planet logo are trademarks or registered trademarks of GMT Corp. All
other trademarks are the property of their respective owners. 



GMT Corporation
Kevin Hegebarth, +1 770.864.2246
khegebarth@gmt.com

Copyright Business Wire 2009

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