An Award-Winning Commitment to Usability: Verizon Turns HFI Training Into Improved...

An Award-Winning Commitment to Usability: Verizon Turns HFI Training Into
Improved Service for Customers; Industry Awards for Online Customer Service
Excellence
Human Factors International (HFI) continues its free, live professional
webcast series on Thursday, September 17 at 3:30 pm ET

NEW YORK, Sept. 15 /PRNewswire/ -- Human Factors International (HFI), the
global user experience design leader, announces the next episode of its free
professional webcast series. The new one-hour installment titled, "An
Award-Winning Commitment to Usability: Verizon turns HFI training into
improved service for customers; industry awards for online customer service
excellence," will be hosted by April McGee, HFI Regional VP with special
guest, Mark Studness, Director of E-Commerce, Verizon. The live webcast airs
Thursday, Sept. 17 at 3:30 pm ET, and includes a free, downloadable case
study, as well as a real-time Q&A session with McGee and Studness. To view the
webcast, visit www.humanfactors.com.

As viewers will learn, Verizon needed superior user experience design to
provide the best online service for its customers. It chose HFI training for
its E-Commerce team, and leveraged that usability expertise to win "Best in
Class" from The Customer Respect Group and a "Ten Best Web Support Sites"
ranking from the Association of Support Professionals (ASP).

In this webcast, McGee and Studness explore Verizon's commitment to great user
experience and review their award-winning websites from a user experience
perspective. They will present an outstanding case study on Verizon.com's
successful integration of its online customer service interfaces into one
seamless presence.

WHO: April McGee, Regional VP, HFI and Mark Studness, Director of
E-Commerce, Verizon
WHAT: FREE LIVE WEBCAST - An Award-Winning Commitment to Usability:
Verizon Turns HFI Training into Improved Service for Customers;
Industry Awards for Online Customer Service Excellence
WHEN: Thursday, Sept. 17, 2009, 3:30 - 4:30 p.m. ET (US)
WHERE: http://humanfactors.com/downloads/webcasts.asp

Contact: Diane Chojnowski
800.242.4480
diane.chojnowski@humanfactors.com

About Human Factors International (HFI)

Human Factors International (HFI) is the world's leading strategic advisor and
provider of user experience design services and training to both private and
public sectors. HFI helps clients design websites and products that are
persuasive, engaging, and easy to use. Its Schaffer-Weinschenk Method(TM) is
the only ISO-certifiable process for user-centered design, built on principles
from human-computer interaction, ergonomics, psychology, computer science, and
marketing. Through an integrated blend of strategy, assessment, research,
design, validation, and institutionalized usability, as well as training and
certification, HFI's clients routinely experience material increases in key
corporate performance indicators as a result of their efforts.

HFI customers include AFLAC, BBC, Caterpillar, Citigroup, ConocoPhillips,
Dell, Ernst & Young, FedEx, HP, Lockheed Martin, McGraw-Hill, McKesson,
Microsoft, National Institutes of Health, SAP, Social Security Administration,
Sony Ericsson, Texas Instruments, Verizon, and Wal-Mart. HFI corporate
headquarters are located in Fairfield, Iowa, with 12 regional offices
throughout the United States, Europe, and Asia. Visit www.humanfactors.com.

SOURCE Human Factors International

Diane Chojnowski of Human Factors International, 1-800-242-4480,
diane.chojnowski@humanfactors.com