A Success Story with Intelity's ICE at Historic Eliot Hotel in Boston

ORLANDO, Fla., Sept. 17 /PRNewswire/ -- After two months and more than 50,000
touches, Intelity's Interactive Customer Experience(TM)(ICE), an innovative
in-room solution and back-end monitoring system, has proven to be a success
story at the Eliot Hotel in Boston. Intelity's ICE allows hotel guests to
arrange all services instantly via a touch screen from the lobby and their
guest room, laptop or mobile device. The 95-room luxury hotel has seen an
immediate impact with increased in-room dining check totals, Internet revenue,
room service orders, and overall customer satisfaction.

The Eliot Hotel, a historic Boston hotel that was recently named the "No. 1
Small City Hotel in U.S./Canada" by Travel + Leisure's 2009 World's Best
Awards, has always prided itself in high-quality guest service. By partnering
with Intelity's ICE system, the renowned hotel has now seen a 300 percent
return on investment with an average of 85 percent of guests using ICE in the
short span of two months. The quick turn-around success of the operating
system has aided the hotel in all facets of operations, including savings on
printing costs, streamlining operations and relocating staff for more
efficient service.

To assist guests in maximizing their visits, ICE features real-time updates
for room service menus, resort amenities and area attractions. Beyond the
in-room compendium components, ICE schedules activities, including spa
treatments and dinner reservations, arranges services, such as room service
and valet, and allows users to customize their language preference so all
guests benefit from this solution, no matter what country they call home.

"The incredibly positive response we've received from Intelity's ICE has not
only afforded our guests an unprecedented way to customize their experience at
the Hotel, but also assisted the staff in improving guest service," raves
Pascale Schlaefli, General Manager at The Eliot Hotel in Boston.

For a live demo and more information on Intelity's ICE, visit
www.intelityice.com. Interested hoteliers and timeshare managers can call toll
free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more
information.

Intelity, headquartered in Orlando, Fla., is a hospitality software solution
company focused on the self-service marketplace. Currently, Intelity is
distributing ICE and its corresponding ICE Control System, "ICS", backbone
system to hotel and resort partners. Intelity designs its software/hardware
products with a focus on guest service, quality feedback and direct consumer
marketing.

SOURCE Intelity

Danielle Storm, +1-850-668-2222, dstorm@zimmerman.com, for Intelity