WorkForce Management Software Group:Community Version 3.5 Available for General Delivery

Product Completes Beta Testing
FRISCO, Texas--(Business Wire)--
The WorkForce Management Software Group, Inc. (WFMSG), the provider of the
industry-redefining Communityworkforce management solution, today announced that
version 3.5 of their Communityworkforce management solution has completed beta
testing, is in production and available for general delivery.

"Community 3.5 is a Web 2.0 solution that facilities collaboration and
communication for all personnel with a vested interest in the contact center,
from agents to senior management," said WFMSG Principle responsible for Sales
and Marketing, Daryl A. Gonos. "Community 3.5 has all of the features that are
expected of an Enterprise workforce management solution combined with the
collaborative tools that represent a unique and innovative departure from the
legacy applications. The common web portal encapsulates managers, schedulers,
supervisors and agents which drive efficiencies faster and farther than
alternative solutions. Community connects people which makes for smarter and
more effective workforce optimization," he concluded.

"We have eclipsed legacy functionality and are now focused on cementing the
human connection associated with workforce optimization," says WFMSG, Principle
responsible for Product Management and Operations, Todd A. Cotharin. "Businesses
demand efficiency and the people in those enterprises demand more sensitive and
timely communications to empower their own lives. Community 3.5 meets the
business requirements and arcs the enterprise in a social network via the
embedded collaboration exchange. It is not simply workforce optimization, it is
enterprise workforce communication," Cotharin concluded.

Community is an enterprise workforce management portal that delivers unique
tools to schedulers, supervisors and agents. The application can be readily
customized to enable or disable any of the hundreds of features available from
the solution. Users may add sites, adopt virtual site and migrate to an in-home
agent strategy on-demand and with no further investment required. The
application delivers well beyond the standard array of contact center
forecasting and schedule optimization features. Community is 100 percent browser
based and can be deployed in as few as four weeks using WFMSG`s proven "Steps to
Success" process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in web 2.0, collaborative, low cost workforce
management solutions. WFMSG`s Community is coupled with an intelligent
deployment process that results in very rapid installation and product adoption.
Community is compatible with most of the major telephone systems including
Aspect, Avaya, Nortel, Cisco, Interactive Intelligence, Siemens and is also
integrated tightly into Five9`s hosted, call center software on demand,
solution. To learn more about Community or set up a live product review of this
revolutionary solution and services package, contact us at (877) 668-6870, email
us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

WFMSG`s Community solution is also available from resellers Verizon Business,
Voice Data Systems, Five9 and Upstream Works.

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801
pr@wfmsg.com

Copyright Business Wire 2009