Utah 511 Uses Convergys Relationship Management Solution to Help Millions of Travelers Access Real-Time Travel Information and Assistance

CINCINNATI & SALT LAKE CITY--(Business Wire)--
Convergys Corporation (NYSE: CVG), a global leader in relationship management,
announced today that Utah`s Department of Transportation (UDOT) has renewed its
contract for Convergys` On-Demand Speech Self Service solution for 10 additional
years.

In July 2000, the Federal Communications Commission assigned the telephone
number 511 for nationwide access to traveler information services. Utah was one
of the early adopter states in implementing a 511 service for traveler
information, and was the first state to deploy a voice-activated 511 system.

UDOT has worked together with Convergys since 2004. In that time, Convergys has
made a number of key enhancements to Utah`s 511 system, including providing
additional traffic and weather information and streamlining the call flow for
callers navigating through the 511 system.

Convergys will continue to provide network voice hosting services and support of
UDOT's 511 traveler information telephone service on its On-Demand Speech Self
Service solution from Convergys. Convergys will also continue to assist in the
enhancement, design, building, implementation, operation, and maintenance of
Utah`s 511 system.

With increased travel demand, population growth, and wear on the transportation
system, UDOT`s 511 system enhances the efficiency of the state`s existing
roadways by improving traffic management and safety by providing accurate,
real-time traveler information.

Since the initial deployment of the 511 system in Utah, the public has made
nearly 2.5 million 511 calls. The 511 system is now an everyday tool used by the
public to access up-to-the-minute information on traffic and road conditions,
travel times, weather forecasts, and public transit and ferry information
throughout the state of Utah, using either voice-activated or touchtone
commands. Callers can also leave comments and feedback on the 511 line or
transfer to 511 lines in surrounding states.

"Since its deployment, the Convergys platform for the 511 system been very
stable and reliable, handling millions of inbound calls for help and assistance
from travelers all over the state," said Dave Kinnecom, Director of UDOT's
Traffic Operations Center. "The public now routinely relies on the 511 system
for traffic information, emergency help, travel times, and road conditions
throughout the State of Utah and it has become a staple in the traveler`s
arsenal of information resources."

"Utah`s Department of Transportation is a pioneer in providing a popular 511
traveler information service. With immense scalability built in to Convergys
On-Demand Speech Self Service solution, UDOT`s 511 line is able to respond when
weather and tourism events drive increased call volume to the information
service," said Paul Colangelo, Vice President of Government Solutions for
Convergys.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.
We provide solutions that drive more value from the relationships our clients
have with their customers and employees. Convergys turns these everyday
interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational
excellence, and innovative technologies has delivered process improvement and
actionable business insight to clients that now span more than 70 countries and
35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired
Company for nine consecutive years. We have approximately 70,000 employees in 82
customer contact centers and other facilities in the United States, Canada,
Latin America, Europe, the Middle East, and Asia, and our global headquarters in
Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys
Corporation.)

Supporting Resources:

Podcasts on `Investing in Speech Technology` and how it `Improves the Customer
Experience`

Convergys on Twitter

Webinar about the `Five Steps to Intelligent Growth in Customer Service`

Convergys news releases by EMAIL

Speaker presentation `Voice Authentication On-Demand: Your Voice as Your Key`

Convergys Intelligent Solutions

Convergys Corporation
Business & Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
or
Trade & Social Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com

Copyright Business Wire 2009