Consumer Cellular Survey Shows Price is Leading Factor in Cellular Purchase Decisions in Struggling Economy
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Customer Survey Indicates Those Age 50+ Seek Cell Phone Simplicity PORTLAND, Ore.--(Business Wire)-- Consumer Cellular (www.consumercellular.com), a national provider of cellular phones and services, recently surveyed its customers and found 84 percent noted the price of the ongoing service as very important while 63 percent cited the price of their cell phone was very important. Additionally, the majority (54 percent) prefer easy-to-use phones as compared to phones with advanced features. "As consumers continue to watch their spending, Consumer Cellular wants to ensure our customers` access to the safety and convenience of cellular technology and service is not compromised by the current economic realities," said Consumer Cellular CEO John Marick. "By utilizing the nation`s largest voice and data network, Consumer Cellular`s service meets the affordability needs of today`s consumer by offering premium coverage at affordable rates." Factors in Choosing a Cellular Service Provider Consumer Cellular`s survey focused on the features, products and services customers consider when selecting a cellular company. Consumer Cellular reported the following customer preferences in selecting a phone and service provider: * Nearly 78 percent of respondents said they just want to be able to make and receive calls from their cell phones. * When purchasing new electronic devices, 54 percent cited ease-of-use as the most important quality. * More than 62 percent would prefer a cell phone with easier to read, enlarged buttons and display text. * Respondents noted the following as very important: * Quality of service (76 percent) * Coverage area (70 percent) * No long-term contract requirements (74 percent) * Simple, easy to understand pricing (72 percent) * Respondents cited the following as not important: * Text messaging services (66 percent) * The ability to access news, sports and weather from your phone (68 percent) Survey Demographics More than 800 Consumer Cellular customers across the U.S. responded to this survey, of which 84 percent were older than 50 years of age. About Consumer Cellular Consumer Cellular, the exclusive wireless provider for AARP, was founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service. The company provides its customers with simple, affordable cell phones and calling plans, guaranteed satisfaction and top-ranked customer support staff all located within the United States. Plus, Consumer Cellular customers never have to sign a long-term contract in order to start service. The Portland, Ore.-based company is privately held and utilizes the nation's largest voice and data network, covering more than 296 million people - or 97 percent of the U.S. population. As one of the nation's leading wireless wholesalers, Consumer Cellular is able to purchase wireless service in large volumes, providing its customers with the best of both worlds: great low rates and the best cellular network available. For more information: https://www.ConsumerCellular.com or call 800-686-4460. LANE PR Katie Stringer, 503-546-7877 katie@lanepr.com Copyright Business Wire 2009
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