California American Water Salutes Its Larkfield Staff During National Customer Service Week

California American Water Salutes Its Larkfield Staff During National Customer
Service Week
Customers give glowing reviews to local employees

SANTA ROSA, Calif., Oct. 5 /PRNewswire/ -- Customer Service Week begins
October 5; it is designed to encourage businesses to evaluate their customer
relations and recognize employees in their ranks who serve as model
ambassadors between their company and the public they serve.

In Larkfield, it is the customers of California American Water who are
recognizing the water company's employees.

Longtime Larkfield resident Jean Wood recently partook in the company's
WaterSmart Home Survey program and said California American Water employee
Jason Cheek's visit not only resulted in her saving money but she also
discovered just how simple and easy water conservation can be.

"I found the survey to be very enlightening," Wood said. "Jason was courteous,
professional and very knowledgeable. He walked me through each area of my
house and property and after a thorough examination he explained to me how I
could easily reduce my water usage with virtually no impact on my day-to-day
routine. I would recommend all Larkfield residents sign up for this survey."

Woods is one of many Larkfield customers that have spoken positively about the
program and its implementation.

In Larkfield, water conservation is a top priority for California American
Water. Water rationing, new rate structures and state conservation mandates
have left many customers in the area apprehensive and inquisitive about what
they can do to reduce their water use.

Jason Cheeks, California American Water's field operator and former Division-1
football player, serves as the point person for the company's WaterSmart Home
Survey program. The home water survey is a unique program that enables
customers to have a California American Water representative come to their
home and conduct a comprehensive inspection of their water pipes, outside
irrigation and other water-related areas of the property for potential water
savings - all for free.

Jason has visited up to three homes per day in Larkfield in response to the
strong customer enrollment in the program, providing him a chance to directly
assist customers in their collective mission to reduce the community's water
use.

"Our customers want to do their part to conserve," Jason said. "And this water
audit empowers that goodwill with the guidance and expertise we provide. I am
really proud to serve such dedicated and responsible citizens and it has been
my privilege to assist them in this important endeavor. The occasional baked
goods I get from customers don't hurt either."

Through his good work, Jason helped form a working bond between the company
and its customers that will make possible sustainable water conservation in
Larkfield well into the future. Jason has displayed the type of
professionalism that Customer Service Week seeks to exemplify and serves as a
time-tested reminder that a company's success depends on the quality of
service it provides to its customers, which, in turn, ultimately depends on
the quality of its employees.

California American Water, a wholly owned subsidiary of American Water (NYSE:
AWK), is the largest investor-owned water utility in the state, providing
high-quality and reliable water and/or wastewater services to more than
600,000 people.

Founded in 1886, American Water is the largest investor-owned U.S. water and
wastewater utility company. With headquarters in Voorhees, N.J., the company
employs more than 7,000 dedicated professionals who provide drinking water,
wastewater and other related services to approximately 15 million people in 32
states and Ontario, Canada. More information can be found by visiting
www.amwater.com.

SOURCE California American Water

Evan Jacobs of American Water, +1-916-568-4252, Evan.jacobs@amwater.com