Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions

Five9 Virtual Call Center Suite Release 7.3 Improves Business Processes in Sales
and Marketing, Customer Service and Support, Finance and Collections Through
Integrations with Leading On-Demand CRM Vendors Salesforce.com, NetSuite,
RightNow and Leads360
PLEASANTON, Calif.--(Business Wire)--
Five9 Inc., the leader in on-demand call center software, announced General
Availability (GA) of Release 7.3 of their Virtual Call Center Suite. The release
provides native integrations with on-demand CRM leaders, Salesforce.com,
NetSuite, RightNow and Leads360 built on top of the industry-first Five9 Cloud
Computing Platform for Call Centers.

Jim Dvorkin, CTO for Five9, said "In the past, integration of premise-based call
center technology like Avaya or Nortel and premise-based CRM software like
Siebel or PeopleSoft was a challenging task that required a systems integrator
and many months of effort to provide basic integration capabilities. Today, we
are seeing an increasing number of companies moving from premise-based
technologies to cloud computing platforms, which are known for providing
out-of-the-box solutions that don`t require up-front capital investment, lengthy
integration and implementation cycles. We have built pre-integrated on-demand
call center/CRM solutions specifically to provide a robust and predictable
migration path for these companies to take advantage of the benefits that cloud
computing can provide. In doing so, we`ve decided to make our cloud computing
platform and APIs available to all other software vendors and third-party
developers that would like to extend their software to the call center market."

Integrated on-demand call center software and CRM allows employees in virtually
any department to increase their productivity when using the combined solution.
Customer Service and Support representatives can see relevant information about
callers as soon as the call arrives, and automatically log notes about each call
they handle. Sales and Marketing teams can leverage the power of integrated
campaign management, calling list maintenance, and predictive dialing to
generate more qualified leads and effectively maintain contact with existing
leads. And, Finance and Collections departments can improve communications with
customers.

In addition to the integrations, the release includes new functionality for both
inbound and outbound call center capabilities provided by Five9. Five9 pioneered
the on-demand call center software market in 2001 and with the largest
engineering team in the on-demand call center industry continues to enhance its
call center product portfolio based on market demand, customer and partner
feedback, and a promise to offer companies of all sizes access to sophisticated
and innovative call center solutions quickly, at a cost of ownership far lower
than traditional premise-based solutions.

About Five9

Five9 is the leading global provider of on-demand call center software for
telemarketing, customer service, and business continuity. The award-winning
Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on
five continents. Customers profit from Five9`s reliable, robust functionality
that is fast, easy, and affordable to deploy. For more information, visit
www.five9.com.

Five9, Inc.
David Van Everen, 925-201-2014
pr@five9.com

Copyright Business Wire 2009