Toledo Area Regional Transit Authority Selects Trapeze for Demand Response IVR

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Mon Oct 5, 2009 8:31am EDT 

  SCOTTSDALE, ARIZONA, Oct 05 (MARKET WIRE) -- 
Trapeze Group today announced that the Toledo Area Regional Transit
Authority (TARTA) of Ohio has chosen a demand response software solution
that enables passengers to quickly gain access to, and request
paratransit information via a touchtone telephone. 

    With flexible 24 hours a day, seven day a week automated system access,
passengers are able to set up call-back reminders that promote
punctuality and reduce missed trips.

    "The new Trapeze application provides us with an automated system to
handle common client queries along with the ability to respond to
multiple requests simultaneously, creating efficiencies within our
customer service operations," said James Gee, General Manager at Toledo
Area Regional Transit Authority. "Now our employees can spend the time
they need to concentrate on passengers requiring extra attention without
worrying about hold times, busy signals and abandoned calls." 

    The paratransit software solution that TARTA chose is designed to help
dramatically reduce driver wait times and no shows, as well as prevent
same day cancellations. The transportation application includes IVR
Confirm, Callback and Cancel modules that enable clients to review trip
bookings through a computerized voice system to confirm accuracy. The
Callback module provides passengers with automatic reminders for upcoming
scheduled trips and the Cancel module sends the client an automated
notification that the trip has been cancelled, and provides a
cancellation number.

    TARTA's service for riders with special needs is called TARPS (Toledo
Area Regional Paratransit Service) and covers all of Toledo, Sylvania,
Maumee, Rossford, Perrysburg, Ottawa Hills, Waterville and Spencer and
Sylvania Townships. 

    About Trapeze 

    Trapeze provides some of the most advanced software, intelligent
transportation systems (ITS) and mobile technologies in the passenger
transportation industry. Hundreds of government and commercial
organizations across North America, Europe and Asia Pacific have turned
to Trapeze to realize efficiencies, enhance the quality and scope of
their services, and safely transport more people with less cost. For
further information on Trapeze Software Inc., please visit
http://www.trapezegroup.com.

Contacts:
Media Contact
Trapeze Group
Kim Emmerson
(905) 629-5297
media@trapezegroup.com

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