Telespree Adds New Self-Care Features That Make Account Management More Convenient for Subscribers

Telespree Adds New Self-Care Features That Make Account Management More
Convenient for Subscribers
Automatic Bill Pay, Screen Alerts and Tidbits Enable Carriers to Increase
Revenue and Reduce Support Costs

SAN FRANCISCO, Oct. 6 /PRNewswire/ -- Telespree Communications, the leading
provider of on-device automated self-service solutions for wireless service
providers, announced several new self-care account management applications to
help carriers reduce customer support costs and increase revenue. In addition
to Telespree's extensive suite of self-care offerings, the company introduced
Automatic Bill Pay, Tidbit real-time account icons, and Idle Screen Alerts.
Carriers can utilize Telespree's self-care applications for new subscribers as
well as their existing customer base.

The newest on-device self-care features include:
-- Automatic Bill Pay helps subscribers easily set up recurring payments
and bill their charges to credit/debit cards and bank accounts.
-- Tidbits are icons that display real-time account information on the
idle
screen or desktop such as minutes or data usage remaining, bill cycle
date and other self-care options. Subscribers can mouse over the icon
and/or click on the graphic to view and select from a menu.

-- Idle Screen Alerts enable carriers to notify subscribers about
payments,
credit card on file expiration, special features, account status,
promotions and other services directly on their idle screen in a
special
pop-up window. Alerts provide links enabling subscribers to take
immediate action.

Telespree's newest offerings are a natural extension of the company's suite of
commercially deployed self-care solutions such as Change Plan and Features,
Pay Bill, Check Usage and others. Subscribers can perform account management
functions at their convenience without the need for customer care, sales
clerks or IVRs. Moreover, Telespree's self-care solution offers service
providers an important direct communications link to their customers.

"Satisfaction with the user experience, realization of the positive ROI model,
and improvements in device interface, memory, and speed are leading to an
aggressive roadmap for implementation of new capabilities in the account
management area, such as viewing data usage consumption, changing price plan,
and replenishing minutes for pre-paid accounts," said Mark Lowenstein,
managing director of Mobile Ecosystem, in "The Evolution of Device-Based
Self-Service," his new white paper. "Device-based self-service can result in
both displacement of calls to customer care, as well as revenue-enhancing
opportunities, such as promotion/up selling of services and the creation of
loyalty programs and greater tie-ins to advertising."

"The feedback on our commercially deployed self-care features has been
extremely positive - carriers tell us it has helped them to significantly
reduce customer service support costs and increase customer satisfaction,"
said Bill deKay, chief executive officer of Telespree. "We consistently hear
that consumers really like how easy it is to change their plan and features,
pay their bill, and check usage right on their phones without the hassle of
IVRs or calling into customer care."

Telespree's new Auto Bill Pay application provides subscribers with an easy
method to enroll during activation or self-care via the device and then
automatically pay their bills on a recurring basis. The credit card, debit
card or bank account, is charged monthly when the bill is due or when the
balance is low. Auto Bill Pay is an important tool for carriers to lower churn
as payment is ensured and subscribers are more likely to remain enrolled. Auto
Bill Pay can be easily added to a service enrollment sequence on the device.
In contrast, Auto Bill Pay enrollment on an IVR is too cumbersome to be
practical.

Telespree's Tidbits are displayed on the idle screen or desktop and
communicate current information, such as usage information, data meter limits
or account management capabilities. Subscribers can mouse over the icon; see
information such as minutes or data usage remaining; and/or click on the
graphic to view and select from a menu of dynamic self-care options, such as
purchasing more bandwidth, upgrading a plan and other options.

Telespree's Idle Screen Alerts application sends a message in a pop-up window
directly to the idle or desktop screen of a mobile device, with a link
enabling subscribers to take action. Alerts remind subscribers to add more
money to an account, take advantage of a timely promotion, and update a credit
card on file or other actionable items. Idle Screen Alerts create revenue
generating opportunities for carriers - subscribers can be reached at any time
for special offers, bill payment or other time sensitive actions. Unlike a SMS
message which goes into the subscriber's inbox, an alert appears as a special
window directly on the idle screen for the user to see and immediately act on.

"These new self-care offerings are a natural extension of our existing suite
of activation, service enrollment and self-care solutions and are a direct
result of carrier feedback for additional capabilities," deKay added.

About Telespree Communications
Telespree has created a self-service platform for automated activation,
programming, service enrollment and ongoing account maintenance using only the
device without the aid of a sales clerk, call center or IVR. Telespree's
innovative network solution transforms any wireless device into a convenient
self-service terminal, allowing mobile service providers to significantly
reduce customer care and distribution costs, improve the end user experience
and generate incremental revenue through account management activities. For
more information about our products and services, visit www.telespree.com

Contact for media and analysts:
Lissa Franklin
Telespree Communications
415-817-0803
lissa@telespree.com

SOURCE Telespree Communications

Lissa Franklin of Telespree Communications, +1-415-817-0803,
lissa@telespree.com