Utilities and Industry Experts Share Ways to Support Customers During Economically Challenging Times

ATLANTA--(Business Wire)--
Allconnect Inc.`s annual Partner Summit, September 16-17 outside of Atlanta, was
highlighted by presentations from some of the country`s most well respected
utilities in addition to other industry experts who shared challenges and
solutions in supporting customers during stressful economic times.

Allconnect - the leading comparison shopping and connections marketplace for
essential home services - welcomed employees and partners from throughout the
U.S., including representatives from Georgia Power, Gas South, Pacific Gas &
Electric, Progress Energy, DIRECTV, American Customer Satisfaction Index (ACSI)
and many others, to the two-day conference.

Key topics and solutions ranged from the benefits of offering customers a free
review of all home service expenses, to improved voice recognition software, to
expanded training for customer service reps.

"Today more consumers are looking for ways to save money on household expenses
and most power companies are looking for new ways to help their customers," said
Mark Miller, Allconnect chairman and CEO. "Making customers more satisfied was
the common thread throughout the conference`s sessions, studies and
presentations."

Some examples of the solutions and best practices include:

• Rudy Masi of Progress Energy, discussed how offering customers the option to
discuss all their home service costs not only can improve consumer satisfaction
but also gives customer service reps a positive option to offer when callers
have a challenging situation with their bills.

• Customer service expert and author, Barbara Burke, emphasized the correlation
between customer satisfaction and front-line employee engagement. The case study
she presented illustrated the impact that training supervisors to use a more
employee-centric approach had on creating a positive consumer experience.

• Phil Gray of Interactions, shared improvements in voice recognition technology
that incorporates a human touch for significantly better caller acceptance.

• Terry Felker of American Customer Satisfaction Index, discussed ACSI`s
findings, including that the health of a company is best measured by the
satisfaction of their customers.

• Stanley Pollard of Georgia Power, reviewed the culture shift in migrating
customers to the web, its impact on customer satisfaction, and the company`s
upcoming initiatives in response to ever-changing technology and functionality.

• Shafaq Sheikh of Pacific Gas and Electric Company shared how including
customer service representatives in developing and implementing programs can
measurably improve overall call center performance.

"The theme of this year`s summit was 'Leveraging Partnerships and Developing
Solutions for the Future' and we accomplished both," said Miller. "Every company
we partner with is totally committed to continuously improving their ability to
meet their customers` needs. In today`s harried, stressful environment it`s
refreshing to see world class companies apply themselves so thoroughly to better
serving their customers. By sharing learnings and best practices, we can all be
better."

Further details about the conference presenters and their topics are available
by request to Lara Lowman at lara@mpressionspr.com or 404-226-6340.

About Allconnect

Allconnect is the leading provider for connecting consumers with home services
and utilities including home phone, cable TV, digital and satellite TV, high
speed Internet and home security systems. Online or via phone, and at no charge,
the company offers a convenient, simple and objective one-stop source for
comparing options and pricing, and/or transferring or establishing home services
and utilities during a move. Founded in 1998, Allconnect has connected over 10
million people through its partnerships with more than 30 utility companies and
hundreds of service providers across the U.S. Allconnect is headquartered in
Atlanta, Georgia, with offices in St. George, Utah, and employs more than 500
associates. For more information, visit www.allconnect.com.

For Allconnect Inc.
Lara Lowman, 404-226-6340
lara@mpressionspr.com
or
Scott Klinger, 404-260-2449
EVP-Marketing & eCommerce
sklinger@allconnect.com

Copyright Business Wire 2009