Strategic Initiatives Focus Intercare Holdings Insurance Services, Inc. on Core TPA and Managed Care Services

ROSEVILLE, Calif.--(Business Wire)--
As a result of the development of a new long-range plan for 15-year-old
Intercare Holdings Insurance Services, the firm`s senior management team has
announced a series of strategic moves that have focused the Roseville-based
company on its core competencies.

CEO George "Mac" McCleary detailed the plan, highlighting the divesture of an
insurance brokerage operation and other ancillary businesses. "This decision
enables Intercare to concentrate exclusively on workers compensation and
liability claims administration, and managed care cost containment services. In
line with this action, our company has reshaped its management team and
streamlined the overall organizational structure," McCleary said.

Chief Operations Officer Agnes Hoeberling along with Corporate level officers
Kathleen C. Cooper, Bruce Miller, David Thompson, Allan Avriett and Sandra
Jimenez, manage a team of 300 claims and managed care cost control specialists
who provide services specifically tailored and customized to the issues, work
environment, and exposures of their public and private sector clients.

"I am especially proud of the senior management team we`ve put together to move
Intercare into the future. With more than 170 years of combined experience in
the industry, they have the seasoning to understand how our services fit into
our clients` business plans, and the expertise to provide protocols and
processes that get the results clients want," McCleary continued.

The firm currently serves more than 70 companies and organizations throughout
Arizona, California, Nevada and Utah, processing more than 20,000 Workers`
Compensation claims annually. The Liability Division has a national platform
serving several carriers with exposures in all states processing more than
13,200 claims annually.

Ms. Hoeberling describes the Intercare approach as collaborative and very high
touch. "We have empowered our people to be problem-solvers, not paper pushers.
We want them to use their long experience and expertise in claims administration
and managed care services, along with their best instincts and our best
practices, to identify areas for more effective loss cost control-whether in an
individual case or for the overall client organization," Hoeberling said.

To support this working philosophy, the company integrated its business
development and operations functions. Ms. Cooper, Senior Vice President of
Claims Operations explained, "by working in tandem with our marketing teams, we
can more effectively identify client needs and provide an appropriate mix of
services from the outset, whether on a bundled or unbundled basis. Our
operations people have a day-to-day working relationship and rapport with
clients, so it`s easy for them to pinpoint other services that might enhance our
efforts to contain loss costs. It truly is synergistic, and the client gets the
benefit."

Mr. McCleary indicated that he believed the firm`s 98% client retention rates
"is a testament to a collaborative approach that creates outstanding outcomes
and generates on-going client satisfaction."

Intercare is also engaged in a program of reinvestment in its business. It is
using its resources to selectively expand its services, augment its staff
expertise, extend its geographic footprint and procure technology, as needed, to
advance client service.

"Our long range plan" Mr. McCleary explained, "is to expand the geographic scope
of our operations through appropriate acquisitions and new office openings, so
we can serve our clients wherever they need us."

About Intercare Holdings Insurance Services

Intercare is a privately held, independent third party administrator for
liability and workers` compensation claims and a provider of managed care cost
containment services with seven offices in California, Nevada, Utah, and
Washington. Its 300 employees work collaboratively with self-insured and insured
entities in both the public and private sector who seek to better control their
loss costs. The company is headquartered in Roseville, California.

In addition to Mr. McCleary, Ms. Hoeberling and Ms. Cooper, the senior
management team of Intercare Insurance Services includes Allan Avriett, Senior
Vice President, Administration; Bruce Miller, Vice President, Claims Operations;
David Thompson, Vice President, Managed Care Division; and Sandra Jimenez,
Corporate Comptroller. The combined expertise of these executives represents
more than 170 years of know-how in claims administration and loss cost
containment programs and strategy development.

Marketing Strategies Group
Nanci Evarts, President
805-379-1261
nevarts@verizon.net

Copyright Business Wire 2009