Spoken Expands Voice Technology Offerings With Acquisition of Voicemail Transcription Services From GotVoice

Spoken Expands Voice Technology Offerings With Acquisition of Voicemail
Transcription Services From GotVoice
Prized for its accuracy, GotVoice provides the most error-free voice-to-text
translation services available today

SEATTLE, Oct. 9 /PRNewswire/ -- Spoken Communications Inc., the hybrid voice
technology innovator, today announced it has bought the voicemail
transcription service from GotVoice. The voicemail transcription service uses
revolutionary free-form speech recognition technology designed specifically
for voicemail content, to deliver voicemail-to-text conversions with
unparalleled accuracy and speed. It requires no infrastructure upgrades or
capital outlays.

"This acquisition makes a lot of sense," says Howard Lee CEO of Spoken
Communications, "because Spoken and GotVoice share the same approach to
meeting customers' quality and cost demands. We don't force tradeoffs. We
both provide hybrid solutions that combine software with a human safety net,
so we both deliver high quality services, cost-effectively. We think of
ourselves as the "hybrid car" of spoken voice technology." With Spoken, you
are able to get the best of both worlds - today - just as you can with hybrid
cars.

Contact Centers: Benefit from Automation
Scott Davis, Executive Director and Officer of Xeta Technologies, a leading
integrator of advanced cutting-edge communication technologies said, "I am
excited about how Spoken will be using these new voice-to-text translation
capabilities to benefit call centers. They are automating the creation of the
service ticket. This is a huge value to us, in our own contact center as well
as customers', because technology is being used to improve the utilization of
our best resources, the human customer service representative." Xeta
Technologies has an in-house 24/7/365 call center.

Before
Today, at the end of each call, the Customer Service Representative (CSR) has
to create a "service ticket" manually. That means CSR's need to remember what
the customer said and do the data entry themselves. Right now, the CSR spends
a substantial portion of call time having to summarize the call at the expense
of supporting additional customers.

After
With Spoken, the "service ticket" creation is automated by using technology to
capture the voice conversation, which the translation service then
automatically converts into text to create a "digital" service ticket. This
automated process improves accuracy, removes the burden of data entry from
CSR's and increases contact center efficiency.

Consumers: Continue to Receive Outstanding Service
With Spoken, the voicemail transcription services will continue to be made
available to individuals and businesses as a subscription service or as a
platform to telecommunications companies for white label opportunities.
GotVoice voicemail transcription services stand alone in offering unparalleled
accuracy and speed.

-- On your cell phone - so you can read your voicemail as text
-- In email - so you can read your voicemail as text or listen as an
audio
file

-- At GotVoice.com - so you can read and listen to your voicemail any
time

GotVoice also offers voicemail transcription capabilities for enterprise
organizations. As a Microsoft Voice Mail Preview Partner, GotVoice
transcription services are offered as an enhanced option in the Microsoft
Exchange Server 2010 product.

About Spoken Communications
Spoken Communications provides hybrid voice technology solutions to call
centers, telecommunications companies and consumers that ensure a successful
call experience. With Spoken, voice technology is combined with pinpoint
human intervention in a single solution, because the caller experience
matters. For more information please visit www.spoken.com

SOURCE Spoken Communications Inc.

Heidi Miller, +1-206-428-6044, Heidi.Miller@spoken.com, for Spoken
Communications Inc.