Meru Networks Ranks at the Highest Level in WLAN Customer Satisfaction
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Aberdeen Group Study Shows Meru Networks End-Users Gain Significant Advantages; Exceed Best-in-Class Performance Compared to Industry Average WLAN Customers SUNNYVALE, Calif.--(Business Wire)-- Meru Networks, Inc., the pioneer in 802.11n enterprise networking, today announced that Aberdeen Group, a respected market research firm, has found that Meru customers report the highest level of end-user satisfaction ratings based on the results of the firm`s recently-released Analyst Insight Report. The results are a testament to Meru`s long-standing dedication to customer value by providing the most innovative, high performance enterprise wireless networking solutions. The Aberdeen study, which involved interviews with 326 organizations, reveals that Meru`s enterprise customers, on average, gain significant performance advantages over all other WLAN users, often exceeding performance levels defined as Best-In-Class, the top-performing 20 percent of survey respondents. According to Aberdeen`s report, Meru`s strength is attributed in large part to pervasive customer adoption of 802.11n products. Meru believes that this, combined with the benefits of using Meru`s patented Air Traffic ControlTM technology, addresses the problems of deploying legacy WLAN architectures on a large scale and provides a simple, wired-like experience for mobile employees, that is easy to deploy and manage, eliminating the complexities often associated with legacy large-scale WLAN deployments. "One approach to identifying the advantages of a particular Wireless LAN system is to determine whether consistent performance advantages accrue to the end-users of that system as compared to the performance of all end-users - perhaps more telling is the level of end-user satisfaction, as compared to all other users," said Andrew Borg, senior research analyst, Aberdeen Group. "As a result of recent Aberdeen Group survey data, end-users of Meru Networks were determined on average to have a significant performance advantage over all other end-users on average." According to Aberdeen methodology, customers surveyed in this report include candidates across the firm`s maturity classes: Best-in-Class; the top 20 percent of users that exhibit the best and significantly higher performance than the average user, Industry Average; the middle 50 percent that are considered to result in average industry performance, and Laggard; the bottom 30 percent of end-users that are significantly behind the average performance. Aberdeen measurement across these various class capabilities helps to determine the relative performance of all respondents as compared to the norm. Meru Networks customers exceeded the Best-in-Class capabilities in many categories, including the use of WiFi 802.11n, with a 62 percent adoption rate. Key adoption drivers included the need to improve network capacity to support additional users and the desire to improve the quality of wireless applications like Voice over IP (VoIP). As the recently-ratified 802.11n standard opens up new application and use-case opportunities, the results would indicate that Meru`s users are already ahead of the curve. "Our customers are our number one priority and as their needs change, we`re dedicated to scale to support their changing requirements and making their lives as easy as possible," said, Rachna Ahlawat, vice president of Marketing, Meru Networks. "Meru was founded in 2002 on the principle of creating standards-based wireless networks for enterprises that could be deployed pervasively, scale to thousands of mobile users, and do so without headaches that are so common with typical wireless networks. Since then we`ve continuously built on that principle, so it`s especially pleasing to see the Aberdeen Group satisfaction report validate our efforts." Meru Networks combines 802.11n and Wireless LAN Virtualization to offer the speed, scalability and simplicity that organizations expect from Ethernet. With Meru, applications written for a wired network perform flawlessly over wireless thanks to the Meru Virtual Port technology, which replicates all the benefits of switched Ethernet but adds mobility and flexibility. It can also expand the scope of the network, reaching new devices that offer wireless as their only connectivity option. For more information on the Aberdeen Group Analyst Insight report, titled "Beyond Wireless: Meru Networks End-Users Score at the Highest Satisfaction Level", visit: http://www.merunetworks.com/pdf/independent/aberdeen_report_0909.pdf. About Meru Networks Founded in 2002, Meru Networks develops and markets wireless LAN infrastructure solutions that use virtualization to deliver pervasive, high-fidelity wireless service for business-critical voice, video and data applications. The company first introduced its award-winning virtual cell wireless architecture in 2003, and Meru products embody a complete departure from typical hub-based WLAN approaches, offering a wireless solution with levels of performance, reliability, security and cost-effectiveness previously found only in wired networking environments. Meru's solutions have been adopted in all major industry vertical markets, including Fortune 500 enterprises, healthcare, education, retail, manufacturing, hospitality and government. Meru is headquartered in Sunnyvale, Calif., and has operations in the Americas, Europe, the Middle East and Asia Pacific. For more information, visit www.merunetworks.com or call (408) 215-5300. Voce Communications. Stephanie Luttringhaus, 650-743-9352 luttringhaus@vocecomm.com Copyright Business Wire 2009
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