Clarabridge Announces Third Quarter Sales Up 50 Percent Year Over Year

Positive Results Underscore ROI of Text Mining Solution and Growing Importance
of Customer Experience Management
RESTON, Va.--(Business Wire)--
Clarabridge, the leading provider of text mining software used by many Global
1000 companies to improve customer experience management (CEM), today announced
a 50 percent growth in third quarter sales over the same quarter in 2008.

"Despite the down economy, we continue to expand our customer base because we
address a critical component to the health and success of businesses across the
board. Our solution helps companies quickly and accurately understand their
customers` needs so decision makers can make intelligent business decisions
fast," said Sid Banerjee, chief executive officer of Clarabridge. "Our
early-adopter clients have seen the value our solution brings and are expanding
readily into other areas of their enterprise. We`re also seeing growth with new
customers as the ROI that our findings bring reaches more of the mainstream
market."

Clarabridge`s third quarter performance highlights include 14 new agreements
with companies spanning a wide variety of industries, including:

Financial Services:

* A leading global financial services company chose Clarabridge to analyze
survey data captured from millions of its customers.

Healthcare:

* A health benefits company serving tens of millions of members through its
subsidiaries chose Clarabridge to incorporate member feedback into customer
satisfaction initiatives.

Online Retail/Retail:

* A multinational retailer selected Clarabridge to analyze over 75 million call
center notes and other feedback generated from its customers on an annual basis.

* A top consumer electronics retailer selected Clarabridge to process and
analyze historical data associated with over 20 million calls.

Hospitality:

* An agreement with a renowned hotel chain will expand the Clarabridge solution
enterprise-wide to process guest feedback from all U.S. resorts.
* An international hotel franchise selected Clarabridge`s solution to enhance
guest and franchisee satisfaction rates.

Entertainment:

* A premier online content network that oversees the operations of a media
giant`s entertainment, news, business and sports websites selected Clarabridge
to analyze sentiment of consumer generated content.

Technology:

* A world-renowned software company is expanding the use of Clarabridge`s
solution to analyze social media and other web data to better understand its
developer market needs.

In the third quarter, Clarabridge also announced new features and improvements
to its Content Mining Platform (CMP) and launched a new social media analysis
solution that integrates social media content with internal enterprise feedback
for more meaningful analysis of customer data.

Earlier this week, Clarabridge also announced it will be holding its second
annual C3 Customer Connections users conference this January. The conference is
designed to bring together Clarabridge`s customers, partners and thought leaders
from across the industry to openly discuss and exchange techniques for using
text analytics for customer feedback, varying methodologies and best practices
that drive CEM success across their businesses, and to explore new ways to help
leverage these practices. To register, please visit:
www.regonline.com/clarabridge.

About Clarabridge:

Clarabridge is the leading provider of text mining software for customer
experience management. The Clarabridge Content Mining Platform provides Global
1000 enterprises an analytical view of text-based verbatims found in voice of
the customer feedback channels such as call center notes, qualitative survey
feedback, Web 2.0 content, online forums, social media sites, reviews, and
customer warranty forms. As a result, businesses can improve marketing,
product/service management and customer service delivery. Clarabridge is
privately held with headquarters in Reston, Virginia. Clarabridge customers
include AOL, Capital One, Choice Hotels, Expedia, Inc., Gap, Gaylord Hotels, H&R
Block, Intuit, Marriott International, Sage North America, United Airlines,
Walmart and Walgreens. For more information, visit www.clarabridge.com.

Interprose PR for Clarabridge
Jill Miley, 303-862-0518
jill.miley@interprosepr.com

Copyright Business Wire 2009