MVP Health Care and RelayHealth to Create a Community of Connected Physicians and Patients

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Mon Oct 19, 2009 9:13am EDT

Online connectivity between patients and their doctors makes healthcare easier
and convenient for MVP members
ATLANTA--(Business Wire)--
MVP Health Care, a regional not-for-profit health insurer serving more than
750,000 members in New York, Vermont and New Hampshire, today announced it will
begin reimbursing its more than 22,000 physicians for RelayHealth`s webVisit®
consultations in most of its benefit plans. To help create awareness of
RelayHealth`s patient and physician online communication services, MVP is
partnering with Mohawk Valley Medical Associates (MVMA), an independent
physician association (IPA) based in Schenectady, N.Y., to offer physicians
immediate reimbursement and subsidies to defray deployment expenses. 

Physicians and patients using RelayHealth find it to be an easy, convenient and
efficient way to exchange information. From the comfort of their home, office or
any location with Internet access, MVP members can complete a webVisit online
evaluation of their non-urgent symptoms, such as sinus or back pain. The
webVisit's step-by-step clinically structured interview captures detailed
information to help their physician make an informed care decision. 

RelayHealth also offers patients and physicians a wide array of other
connectivity services to facilitate health information exchange, including:
results management, personal health record (PHR), requests for appointment
scheduling and referrals, patient health education and electronic prescribing.
This online service helps enrolled MVP members conveniently deal with routine
issues, while enabling physicians to utilize office visit time to treat patients
with complex needs. 

The relationship with RelayHealth is another step in MVP`s strategy to use
innovative technology to create a connected community that enables participating
physicians to exchange health information with their patients and their provider
colleagues seamlessly and securely. 

"Empowering MVP members with the ability to engage with their physician through
online services provides a more convenient way for patients and families to
interact with their physician," said Augusta Martin, MVP Health Care vice
president of marketing innovation. "Our members will be able to consult with
their physicians on their schedule without missing time from work, which
employers find beneficial as well. Physicians will benefit from the improved
productivity, efficiency and patient satisfaction." 

"We`re partnering with MVMA to identify the best early adopters," explained
Jerry Salkowe, M.D., MVP Health Care vice president for quality improvement.
"Our goal is to identify 200 physicians, and we plan to find at least 50 more in
different markets who will actively use webVisit consultations. So far,
physician feedback is enthusiastic because RelayHealth is very easy to implement
and will complement their electronic health records. We expect online
connectivity will be very well received in all of our markets." 

"Adoption of RelayHealth will improve physician and patient access to
information," continued Dr. Salkowe. "Physicians can make better use of their
time. RelayHealth captures and organizes clinical and administrative information
in a useful and useable manner so that all stakeholders can be confident the
doctor has the right information to make decisions." 

Keith Michl, M.D., an internist in Manchester, Vt., has used RelayHealth for
several years. "RelayHealth allows confidential communication with my patients.
It has reduced patient phone calls and foot traffic, and helps my staff manage
patient requests more efficiently," said Dr. Michl. "RelayHealth further
complements an electronic medical record system in archiving patient data. The
online service is very quick and easy to send prescriptions or refills, and
allows patients to easily communicate with their physician." 

"We are honored to be working with MVP Health Care in support of their strategy
to use technology as a means to facilitate health information exchange between
its members and their physicians," said Jim Bodenbender, president of
RelayHealth`s Consumer and Provider Solutions. "Our goal is to help MVP members
and participating health professionals enhance overall efficiencies and patient
care as well as physician and patient satisfaction." 

MVP Health Care is an active partner with providers in developing innovative
technologies to improve care delivery and medical practice efficiencies. MVP`s
initiatives include medical home demonstration projects in Rochester, Syracuse,
the Hudson Valley and the Adirondack region in New York state and in Vermont and
New Hampshire. MVP plans to leverage RelayHealth by empowering patients with
online tools to manage chronic or other medical conditions in their homes, and
serving as a conduit to interconnect with other providers geographically. 

About MVP Health Care

Founded in 1983, MVP Health Care is a regional, not-for-profit health insurer
based in Schenectady, N.Y. Through its operating subsidiaries, it provides fully
insured and self-funded employer health benefits plans, dental insurance, and
ancillary products, such as flexible-spending accounts, to 750,000 subscribers
in New York State, Vermont and New Hampshire. For more information, visit:
www.mvphealthcare.com. 

About Mohawk Valley Medical Associates, Inc.

Mohawk Valley Medical Associates, Inc. (MVMA) was founded in Schenectady, N.Y.,
in 1983 as an Independent Practice Association, or IPA, by a small group of
community-minded physicians. MVMA has grown to more than 2,000 physicians in
nine eastern New York counties: Schenectady, Saratoga, Fulton, Montgomery,
Warren, Washington, Albany, Rensselaer and Schoharie. The foundation of the IPA
is the concept of representation "by physicians, for physicians" through one
large organization. For more information, visit: http://www.mvma.net. 

About RelayHealth

RelayHealth, McKesson`s connectivity business, operates as a neutral partner in
an open network environment, offering connectivity services and integration
among all organizations, systems, and solutions. Its intelligent network is
designed to streamline clinical, financial and administrative communication
between patients, providers, payors, pharmacies, pharmaceutical manufacturers,
and financial institutions. RelayHealth works to accelerate the delivery of
high-quality care and improve financial performance through solutions such as
electronic prescribing, point-of-service pharmacy claims resolution by payors,
pre-visit patient financial clearance by providers, and post-visit provider bill
settlement by payors and patients. RelayHealth securely processes more than 12.8
billion financial and clinical transactions annually across its diverse
connectivity businesses. For more information, call (800) 778-6711, or visit our
Web site at www.RelayHealth.com

MVP Health Care
Gary Hughes, 518-388-2319
518-514-8050 (Cell)
ghughes@mvphealthcare.com
or
RelayHealth
Sharon Howard, 770-237-1150
Sharon.Howard@relayhealth.com



Copyright Business Wire 2009

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