Progressive.com Retains Title as Best Car Insurance Web Site on Keynote Systems` Q3 2009 Insurance Carrier Scorecard

Leading Authority on Mobile and Internet Performance Honors Progressive for
Making It Safe and Easy to Buy Car Insurance Online
MAYFIELD VILLAGE, Ohio--(Business Wire)--
The results are in for Keynote® Systems` Q3 2009 Insurance Carrier Scorecard,
and once again progressive.com has been named best the Web site for buying and
owning car insurance. Progressive has held the top spot on 14 of the last 15
scorecards published since 2000. The Insurance Carrier Scorecard is produced
approximately twice a year by Keynote Competitive Research, the industry
analysis group of Keynote® Systems, Inc. (Nasdaq:KEYN).

To calculate scorecard results, Keynote analysts reviewed the Web sites of 12
well-known car insurance companies and interviewed company representatives.
Sites were scored based on how well they completed specific tasks, such as
quoting and buying insurance, within four categories: Functionality; Ease of
use; Privacy and security; and Quality and availability.

Key Facts

* Keynote® Systems, Inc. has again named progressive.com tops for buying and
owning car insurance.
* Progressive has held the top spot on 14 of the last 15 Scorecards published
since 2000.
* In addition to being ranked number one overall, Progressive came in first in
several categories and tasks including:

* Ease of use
* Privacy and security
* Getting insurance
* Learning and planning

* Keynote applauded progressive.com for the rapid pace of its site enhancements
including a new widget to help users decide whether or not they need commercial
auto insurance and a special educational section for small business owners.

Quotes

Toby Alfred, Progressive`s general manager of customer acquisition

"Keynote is widely regarded as the authority when it comes to evaluating Web
sites. Our customers and Keynote hold us to high standards and constantly
challenge us to find new and innovative ways to enhance the experience of buying
car insurance online. We`re proud to be recognized for our efforts."

"We`re always looking for ways to improve the online experience for car
insurance shoppers, with the goal of making it easy for drivers to shop for, buy
and own car insurance."

Multimedia Resources

Progressive.com screenshot

About Progressive

The Progressive Group of Insurance Companies, in business since 1937, is one of
the country`s largest auto insurance groups, the largest seller of motorcycle
and personal watercraft policies, and a market leader in commercial auto
insurance based on premiums written.

Progressive is committed to becoming consumers` #1 choice for auto insurance by
providing competitive rates and innovative products and services that meet
drivers` needs throughout their lifetimes, including superior online and
in-person customer service, and best-in-class, 24-hour claims service, such as
its concierge level of claims service available at service centers located in
major metropolitan areas throughout the United States.

Progressive companies offer consumers choices in how to shop for, buy and manage
their auto insurance policies. Progressive offers its products, including
personal and commercial auto, motorcycle, boat and recreational vehicle
insurance, through more than 30,000 independent insurance agencies throughout
the U.S. and online and by phone directly from the Company. Private passenger
auto products and prices are different when purchased directly from Progressive
or through independent agencies. To find an agent or to get a quote, go to
http://www.progressive.com.

The Common Shares of The Progressive Corporation, the Mayfield Village,
Ohio-based holding company, are publicly traded at (NYSE:PGR).

Progressive PR
Leah Knapp, 440-395-9928

Copyright Business Wire 2009