JustAnswer(R) Partners With Remy Power Products to Provide Customers Late-Night Fix

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Thu Oct 29, 2009 8:03am EDT

JustAnswer(R) Partners With Remy Power Products to Provide Customers
Late-Night Fix
JustAnswer-Powered 'Ask a Mechanic' Feature to Provide Remy Customers 24/7
Support, Reduce Expensive Non-Manufacturing Warranty Returns





SAN FRANCISCO, Oct. 29 /PRNewswire/ -- JustAnswer®, the website where people
go when they want an answer from an ASE Certified Technician, Automotive
Mechanic or one of thousands of Experts one-on-one, today announced it will
power the "Ask a Mechanic" feature on the support website for Remy Power
Products, the industry leader in aftermarket alternators and starters.  Remy's
"Ask a Mechanic" option will allow its customers to immediately correspond
with one of the hundreds of verified Mechanics to assist installers in
troubleshooting vehicle issues anytime, day or night. 

(Logo:  http://www.newscom.com/cgi-bin/prnh/20081126/AQW018LOGO)

"Ask a Mechanic" is expected to benefit Remy's customers significantly by
providing 24/7 support.  Successful remote assistance provided by Mechanics on
JustAnswer will head off vehicle system related problems and save Remy
customers precious time and resources due to incorrect diagnoses. 
Professional mechanics and do-it-yourself customers will enjoy an
unprecedented level of service unmatched by Remy's competitors. With
around-the-clock access to professional assistance, Remy customers will never
be on their own. Installers will also save time and money by consulting with
Experts in specialized categories that they might not have expertise in.

"Remy has always been out in front with innovative solutions for our
customers," said Tim Winkeler, Vice President of Sales for Remy Power
Products.  "When we decided to supplement our ASE Certified Tech Hotline with
an online service, it just made sense to partner with JustAnswer, the
recognized leader in online Expert help."

Mechanics on JustAnswer are vetted through the company's multi-step screening
process, which includes corroboration of credentials by two leading
third-party verification companies. Auto practitioners who refuse or do not
pass the verification process do not become Experts on JustAnswer. Once
verified, Mechanics deliver answers to customers around-the-clock, within
minutes.

"Getting inexpensive answers from a professional mechanic in about eight
minutes is unheard-of for most car and shop owners, but JustAnswer mechanics
have been sharing their experience with customers for quite some time now,"
said JustAnswer CEO Andy Kurtzig. "Remy's customers can now discover the joy
and cost-savings of fixing vehicles with Remy's aftermarket parts and
JustAnswer's 'Ask a Mechanic' service." 

"Ask a Mechanic" will go live on Remy Power Products' website on Friday,
October 30. A demo will be available at the Remy Power Products booth (#2861)
at the Automotive Aftermarket Products Expo (AAPEX) show taking place at the
Sands Expo center in Las Vegas November 3-5. 

About Remy International, Inc.
Remy International, Inc., headquartered in Pendleton, Indiana, is a leading
global manufacturer, remanufacturer and distributor of light duty starters,
alternators and hybrid power technology and Delco Remy brand heavy-duty
systems. In business for over 100 years, today Remy International, Inc. is
actively collaborating with companies throughout the world to develop
innovations that are transforming the vehicle industry. Recently, Remy was
recognized by the United States Department of Energy for its leadership role
in the hybrid technologies space and nominated for a $60.2 million grant award
under the Electric Drive Vehicle Battery and Component Manufacturing
Initiative.

About JustAnswer
JustAnswer® is a website where people go when they want an answer from a
Mechanic, Doctor, Lawyer or one of thousands of Experts one-on-one.  Millions
with questions come to the site for affordable and fast answers in more than
100 categories, ranging from Medical to Legal. Experts typically provide
answers within minutes.  For more information about the company, please visit
the top 200 ranked JustAnswer website or view real-time questions online now.

Designated trademarks and brands are the property of their respective owners
and do not imply any affiliation or endorsement of JustAnswer. JustAnswer uses
the term Expert to refer to the people answering questions.



SOURCE  JustAnswer

Aimee Macaitis, PR Manager of JustAnswer, +1-415-400-7905,
amacaitis@justanswer.com
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