Research and Markets: Audio Conference on CD-Rom - Health Plan Member Satisfaction Senior Management Imperative: How to Measure It and How to Fix It

DUBLIN--(Business Wire)--
Research and Markets
(http://www.researchandmarkets.com/research/4ab9f9/health_plan_member) has
announced the addition of the "Health Plan Member Satisfaction Senior Management
Imperative: How to Measure It and How to Fix It - 90-Minute Audio Conference on
CD-Rom" report to their offering.

Prompted by the increased focus and attention on the current wave of studies and
surveys that have found wide swings in levels of health plan member
satisfaction, this special audio webcast was sponsored by the Managed Care
Information Center (MCIC) on October 7, 2009.

Member satisfaction has become measurable and is now public knowledge. It is a
key ingredient in national ratings programs.

Indeed, member satisfaction is an integral piece of a health plan management
team's performance ratings.

The status quo is changing. Health plan senior management cannot accept the
current wide swings in levels of member satisfaction, observers say.

Among health plan leadership today member satisfaction is likely a key focus in
this era of national emphasis on quality and satisfaction. But improving member
satisfaction ratings is a challenge for health plan management. No health plan
senior executive can accept poor ratings.

Two leading experts on member satisfaction will review the key metrics, measures
and strategies for managers who are responsible for providing their members with
service and care that results in increasing member satisfaction.

Listen in on this program with all your department heads who in some way are
responsible for improving member satisfaction.

Join in with presenters Roger Gates, Ph.D., and Lisa DiTullio. Rogers knows the
ins and outs of what goes into measuring member satisfaction. Lisa was a key
member of the Harvard Pilgrim team that worked and implemented the strategy and
management effort to take the health plan to No. 1 in the country in member
satisfaction.

Who Will Benefit From This Audio Webcast?

* Health Plan Senior Management
* CEOs
* COOs
* Medical Directors
* CMOs
* Product Managers
* Vice President Quality
* Vice President Medical Management
* DM Program Managers
* Director Case Management
* Employee Health Services Managers
* Health Services Manager
* Quality Improvement Director
* Health Educators
* Communications
* Analysts
* Directors of Members Services
* Customer Service
* Quality Assurance Managers
* Directors of Network Operations
* Department Heads
* Strategists
* Planners
* Product Managers
* Business Development
* Team Leaders
* Network Planners
* Provider Services
* Market Research

Key Topics Covered:

Why Member Satisfaction Is a Major Focus Today

Trends in Member Satisfaction in Today's Consumer Environment

HEDIS, CAHPS, NCQA and Quality of Care and Member Satisfaction

Member Satisfaction Scores in the Spotlight

Best Practices in Member Satisfaction Research

Defining the Member Experience

What's Important to Stakeholders

The Operational 'Touchpoints' for Member Satisfaction

How to Improve Member Satisfaction With Project Management

Question and Answer Session

For more information visit
http://www.researchandmarkets.com/research/4ab9f9/health_plan_member

Research and Markets
Laura Wood, Senior Manager
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
press@researchandmarkets.com

Copyright Business Wire 2009