Medallia Releases Industry's First iPhone App for Putting Enterprise Feedback Management Into the Palm of Your Hand

Mon Nov 2, 2009 11:22am EST

* Reuters is not responsible for the content in this press release.

Medallia Releases Industry's First iPhone App for Putting Enterprise Feedback
Management Into the Palm of Your Hand
Medallia for iPhone enables real-time response to customer feedback,
increasing quality of customer experiences for global companies




MENLO PARK, Calif., Nov. 2 /PRNewswire/ -- Medallia, the global leader in SaaS
customer experience and enterprise feedback management, today announced the
first ever iPhone application for the enterprise feedback management ("EFM")
industry, Medallia for iPhone. The newly released mobile application allows
Medallia customers to access, monitor, and respond to real-time customer
feedback on the go. Medallia for iPhone is available to all Medallia
subscribers at no additional fee and works with all iPhone models.

"Enterprise feedback management applications need to support a diverse range
of channels in order to accommodate the unique survey data collection,
analysis and presentation needs of organizations. Support for mobile
applications can provide real-time access to customer feedback data to help
employees make informed decisions when not at their desk," stated Gartner
analyst Jim Davies.

The Medallia for iPhone application gives enterprises unprecedented access to
valuable customer feedback in real-time. Organizations can now rely on the
real-time delivery of mobile data to speed decision-making, accelerate issue
resolution or address customer service opportunities as they arise. Industries
such as retail, financial services and hospitality depend on customer feedback
to build a positive brand image, foster customer loyalty, optimize operations
and increase customer retention. 

"Our clients care about the rapid delivery of actionable customer feedback
that is easily accessible at all times," stated Medallia President Amy
Pressman. "Organizations that focused on customer satisfaction before the
recession have outperformed their peer groups and delivered higher rates of
customer retention in this challenging economic environment. To maintain a
competitive edge, these organizations rely on real-time feedback, not
information captured weeks or months ago. We developed Medallia for iPhone so
our customers, who oversee divisions across all industries, can hasten the
cycle of feedback and response to improve customer satisfaction and
retention."

The Medallia Enterprise Feedback Management Platform captures critical
customer opinions across all response channels, including social media,
turning both general and specific feedback into high-value information.
Medallia's patent pending software-as-a-service technology is designed to help
enterprises discover trends through analytics, re-engage with dissatisfied
customers and achieve the highest level of customer excellence.

About Medallia
Medallia (www.medallia.com), the global leader in SaaS customer experience and
enterprise feedback management, provides solutions to Global 2000 companies.
More than 50,000 businesses and business units around the world use the
Medallia system to track customer satisfaction. Medallia's solutions enable
companies to gather, monitor, and act on feedback from customers, partners,
and employees. Customers include global financial services, retail, high-tech,
business-to-business, and hotel companies. The company is headquartered in
Menlo Park in Silicon Valley.

    Media Contact:
    Jasmine Teer
    Page One PR for Medallia
    jasmine@pageonepr.com
    +1 415 321 2348




SOURCE  Medallia

Jasmine Teer of Page One PR, +1-415-321-2348, jasmine@pageonepr.com, for
Medallia
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