Webcast: Leading Customer Care Outsourcer Telerx Discloses Unparalleled Results From New Operational Analytics

* Reuters is not responsible for the content in this press release.

Mon Nov 2, 2009 11:37am EST 

  PHILADELPHIA, PA, Nov 02 (MARKET WIRE) -- 
HardMetrics, innovators of on-demand and enterprise versions of analysis
solutions for sales, service and operations optimization, and Telerx, the
industry's 15th largest US-based inbound customer care outsourcer, today
announced its upcoming Webcast: Improve Corporate Performance and
Efficiencies with Operational Analytics. The event takes place on
November 12, 2009 at 2:00 p.m. EST and will feature Telerx's insights into
the benefits of and returns achieved by implementing performance
management technology from HardMetrics.

    Diana Helfinstine, SVP of operations at Telerx, will outline the
challenges her organization faced while pursuing the goal of optimizing
corporate performance and efficiencies in a highly competitive market.
Attendees of the complimentary webcast will discover how Telerx avoided
common pitfalls in moving from manual and traditional Business
Intelligence (BI) reporting to sophisticated operational analytics and
performance management. Helfinstine's insights will cover:


--  Project goals and options Telerx considered.
--  How to get out of data processing and into data analytics.
--  How to minimize IT support requirements and improve accuracy of
    information.
--  Methods to provide greater engagement opportunity with agents and
    customer-facing resources.
--  Creating increased visibility of KPI metrics throughout the
    organization from the executive team down to the agents.
    

    
Additional disclosure will detail achievements realized, including:


--  Deployment to over 150 users -- spanning all corporate departments.
--  Multiple systems consolidated into one analytical view of the business:
        - 5 CRM Systems
        - 3 ACD Systems
        - 2 Quality Systems
        - Finance and HR Data
--  Achieving one integrated, consolidated and trusted source of data for
    reporting and analysis.
--  Monitoring 47 unique client programs with different KPIs and report
    requirements for each client.

    
The webcast will also feature top industry analyst Donna Fluss,
president and founder of DMG Consulting. Ms. Fluss, widely regarded for
her background in and knowledge of analytics and performance management,
will share her insights regarding ongoing industry changes that are
making the proactive implementation of performance management
applications a must.


WHAT:         HardMetrics' on-demand webcast featuring Telerx with guest
              industry analyst, Donna Fluss.

WHEN:         November 12, 2009 at 2:00 p.m. EST

WHO:          - Rob Winner, President, HardMetrics
              - Diana Helfinstine, Sr. Vice President of Operations, Telerx
              - Donna Fluss, founder and President, DMG Consulting

REGISTRATION: Register online:
              http://www.hardmetrics.com/events.html

    


CONTACT:
Joline Biancavilla (Media Relations for HardMetrics)
BridgeView Marketing
603-978-4491
joline@bridgeviewmarketing.com

Copyright 2009, Market Wire, All rights reserved.

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