New ChartMaxx(R) V5.5 with Recovery Audit Contractor (RAC) Manager Helps Hospitals Handle RAC Audit Requests

New ChartMaxx(R) V5.5 with Recovery Audit Contractor (RAC) Manager Helps
Hospitals Handle RAC Audit Requests
Release Delivers Enhancements for Health Care Enterprise Document and Image
Management

CINCINNATI, Nov. 2 /PRNewswire-FirstCall/ -- MedPlus®, the healthcare
information technology subsidiary of Quest Diagnostics® Incorporated (NYSE:
DGX), today announced the release of ChartMaxx® V5.5, an upgrade to its
industry-leading ChartMaxx document management and imaging solution. With the
new optional RAC Manager, ChartMaxx V5.5 helps health care providers tie
together electronic forms, discrete data, color coded timers and e-mail
alerts, dashboard reports, and release of information functionality to track,
respond to, and report on, requests from RAC auditors. According to the KLAS
(1) Enterprise DMI: Finding the Right Stepping-Stone to Full EMR report issued
on October 21, 2009 (www.KLASresearch.com), MedPlus is the health care
industry's number one Document Management & Imaging (DMI) vendor, noted for
its ChartMaxx® enterprise-wide electronic patient record system.

The ability to make informed responses to RAC requests is vitally important to
health care institutions," said Richard Mahoney, MedPlus president and vice
president of Healthcare Information Solutions for Quest Diagnostics.
"ChartMaxx V5.5 with RAC Manager empowers health enterprises with a fully
integrated system and proven tools that helps them to extract the data they
need to manage the RAC process effectively."

ChartMaxx V5.5 RAC Manager integrates workflows and reporting tools and deals
with every step in the RAC process from pro-active data mining to reactive
steps including disclosing documents from medical records, tracking all levels
of the appeals process and providing graphical reports to identify the
hospital's risk. The solution provides reliable data for strategic decision
making, and reporting tools and e-mail alerts make the potentially numerous
processes transparent so productivity issues can be effectively addressed. The
RAC Manager provides a pre-built Intelligent e-Form with reports including
dashboards, document types, workflow and work lists to enable transparency and
tracking for each step of the RAC process.

"Hospitals across the country are actively searching for ways to handle what
is a detailed multi-step auditing and appeals process," said Marcia Matthias,
corporate director of Health Information for Southern Illinois Healthcare.
"With just 45 days to receive, process and return potentially hundreds of
records, effective management of RAC audit requests becomes especially
critical. If a hospital misses a RAC deadline, overpayment is presumed without
an option to appeal. ChartMaxx V5.5 with RAC Manager has our enterprise
positioned very well to absorb the requests into our workflow, act swiftly
during the appeals process and gain valuable insight into the steps we can
take to streamline processes and refine training procedures, potentially
reducing the need for future audits."

New Enhancements Grow ChartMaxx V5.5 Capabilities

ChartMaxx V5.5 includes eForms, reporting, workflow, work lists, and release
of information - all fully integrated tools that are proven technologies that
can be used for many other purposes across the enterprise. ChartMaxx V5.5
optimizes workflow by efficiently collecting, accessing and using clinical,
financial and administrative information. ChartMaxx provides authorized users
with immediate, concurrent access to records captured from scanned documents,
interfaced documents, and discrete data. It facilitates access to available
patient information within the organization through one system with one login
and customized work lists to automatically route tasks to the right people at
the right time. ChartMaxx also integrates seamlessly with the MedPlus
Centergy(TM) suite, which enables clinicians to access patient data in a
centralized view aggregated from multiple care sites.

Another enhancement to ChartMaxx version 5.5 requires users to provide a
password entry for all signature deficiencies. Previously, ChartMaxx only
required a clinician to provide a signature password for the first signature
deficiency completed during a session of ChartMaxx Completion. This
enhancement helps ChartMaxx V5.5 achieve compliance with the FDA digital
signing requirements where an entry must be made for each signature performed
while allowing sites to still use the legacy functionality of only one
password entry per session wherever appropriate. Other enhancements include
additions to Workflow Operator Activity Settings, the ROI viewer, Canadian
French language support, and additional Intelligent eForms operating system
support of Windows Vista and support for Internet Explorer 8.

For more information about ChartMaxx and other MedPlus solutions, visit
www.MedPlus.com.

About MedPlus

MedPlus, based in Cincinnati, Ohio, is the healthcare information technology
subsidiary of Quest Diagnostics(R). MedPlus is a leading developer and
integrator of clinical connectivity and healthcare information exchange
solutions that foster better patient care and improve business performance for
healthcare institutions, physicians and patients. The company's Centergy
Clinical Portal & Data Exchange Engine and ChartMaxx(R) solutions efficiently
and securely collect, store, manage and integrate clinical information within
an organization, enterprise, practice or community. Centergy enables
clinicians to access patient data in a centralized view aggregated from
multiple care sites. ChartMaxx, the award-winning electronic patient record
system, has been implemented in more than 100 hospitals and integrated
healthcare delivery networks and has more than 300,000 users. For more
information, visit www.MedPlus.com.

About Quest Diagnostics

Quest Diagnostics is the world's leading provider of diagnostic testing,
information and services that patients and doctors need to make better
healthcare decisions. The company offers the broadest access to diagnostic
testing services through its network of laboratories and patient service
centers, and provides interpretive consultation through its extensive medical
and scientific staff. Quest Diagnostics is a pioneer in developing innovative
new diagnostic tests and advanced healthcare information technology solutions
that help improve patient care. Additional company information is available
at: www.QuestDiagnostics.com.

(1) KLAS Confidential Information. © 2009 KLAS Enterprises, LLC. All rights
reserved.

Contacts:
Barb Short (Media): 973-520-2800
Kathleen Valentine (Investors): 973-520-2900

SOURCE Quest Diagnostics

Barb Short (Media): +1-973-520-2800, or Kathleen Valentine (Investors):
+1-973-520-2900