OfficeMax Wins Prestigious SQM Highest Customer Satisfaction Award for Exceptional Service

OfficeMax Wins Prestigious SQM Highest Customer Satisfaction Award for
Exceptional Service
-Award Marks OfficeMax's Sixth Honor Received in 2009 for Service Quality and
Excellence -

NAPERVILLE, Ill., Nov. 4 /PRNewswire-FirstCall/ -- OfficeMax, a leader
supplier of office supplies and services, announced today that it has earned
Service Quality Measurement Group, Inc.'s (SQM) prestigious Highest Customer
Satisfaction for the Call Center Award ("Highest Customer Satisfaction Award")
for the Retail industry, scoring the highest ever of any company.

OfficeMax earned the award based upon the high marks and world class call
rating it received from recent customer satisfaction surveys conducted by SQM.
To win the Highest Customer Satisfaction Award, 94 percent of OfficeMax's
customers rated their overall experience as "very satisfied," the highest
score possible on SQM Group's rating scale. The survey methodology rated
responses from approximately 400 randomly selected OfficeMax customers.

"It is truly an honor to earn this distinctive recognition for customer
service because it is based on the words of our customers," said Mary Dunnam,
senior vice president of Customer Service for OfficeMax. "We operate under the
simple and direct premise of helping our customers do their best work. This
means that our customer service team must act as advocates and consistently
help our customers uncover new opportunities for efficiency and effectiveness.
This award validates that we are achieving the levels of service our customers
expect and deserve."

This is the sixth award OfficeMax has earned in 2009 alone for exceptional
customer service and for the Company's commitment to helping customers achieve
a better bottom line. To date, OfficeMax has received five industry awards for
outstanding service, including the 2009 Supplier of the Year award by the
North American Steel Alliance, the 2009 University HealthSystem Consortium
(UHC) Service Excellence Supplier of the Year award, the Ariba Spend
Management Excellence award in the Supplier Network Pioneer category, the 2009
Supply Partner of the Year award by Educational & Institutional Cooperative
Purchasing (E&I), and the 2009 Corporate Partner of the Year award by the
National Association of Women Business Owners (NAWBO).

Since 1996, SQM Group's sole purpose has been quality assurance services for
benchmarking, tracking, evaluating, improving and awarding call centers. The
Company specializes in measuring first call resolution (FCR), customer quality
assurance (CQA), employee satisfaction (Esat) and customer satisfaction
performance (Csat) for leading international call centers. SQM benchmarks more
than 400 leading international call centers on an annual basis and has been
conducting FCR / Csat benchmarking studies for more than 12 years. SQM awards
are based on customers who have used a call center and employees who work in a
call center and are considered to be the fairest and most prestigious awards
in the call center industry.

About OfficeMax
OfficeMax Incorporated (NYSE: OMX) is a leader in both business-to- business
office products solutions and retail office products. The OfficeMax mission is
simple. We help our customers do their best work. The company provides office
supplies and paper, in-store print and document services through OfficeMax
ImPress®, technology products and solutions, and furniture to consumers and to
large, medium and small businesses. OfficeMax customers are served by more
than 30,000 associates through direct sales, catalogs, e-commerce and more
than 1,000 stores. To find the nearest OfficeMax, call 1-877-OFFICEMAX. For
more information, visit http://www.officemax.com/.

OfficeMax Media Contacts: OfficeMax Investor Contact:
William Bonner Jennifer Rook Mike Steele
630-864-6066 630-864-6057 630-864-6826

SOURCE OfficeMax Incorporated

Media, William Bonner, +1-630-864-6066, or Jennifer Rook, +1-630-864-6057, or
Investors, Mike Steele, +1-630-864-6826, all of OfficeMax Incorporated