AMERICAN SYSTEMS Awarded $16 Million Contract to Support the Department of Defense Security Service Call Center

CHANTILLY, VA, Nov 09 (MARKET WIRE) --
AMERICAN SYSTEMS, a government IT solutions provider and one of the top
100 employee-owned companies in the U.S., today announced that it was
awarded a $16 million firm fixed price (FFP) contract by the Defense
Security Service (DSS) to provide call center support. The AMERICAN
SYSTEMS team will provide callers with procedural and process expertise
on the requirements of the National Industrial Security Program (NISP),
investigative requirements of the DoD Personnel Security Program and
associated manuals, regulations and policies.

"We are committed to ensuring the highest rates of call resolution and
customer satisfaction, and are proud to continue making the DSS call
center a valuable one-stop resource for the security information
government and private sector personnel need to execute their missions,"
said William C. Hoover, president and CEO of AMERICAN SYSTEMS.

The DSS provides the military services, defense agencies, 23 federal
agencies and approximately 12,000 cleared contractor facilities with
security support services. AMERICAN SYSTEMS will assist the agency's call
center customers with queries regarding Enterprise Security Systems (ESS)
applications, security clearances, Electronic Questionnaires for
Investigations Processing (e-QIP) and related issues.

AMERICAN SYSTEMS has worked with the DSS since 1999, during which time the
company has greatly exceeded all service level agreements (SLAs) and
maintained call abandonment rates of less than two percent with call
volume of more than 1,500 calls per day.

With significant experience in all phases of managing, operating,
consolidating and executing call center and help desk functions, AMERICAN
SYSTEMS currently operates three government call centers and provides
technical, managerial and logistics support to help customers meet mission
objectives and SLAs on more than 100 government contracts.

Work under the contract, which has one base year and four one-year
options, began on September 29, 2009 and is taking place in Columbus,
Ohio and Alexandria, Va.

About AMERICAN SYSTEMS

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned
companies in the United States, with approximately 1,300 employees
nationwide. Based in the Washington, DC, suburb of Chantilly, VA, the
company provides systems engineering, technical and managed services to
government customers. AMERICAN SYSTEMS was named to the Federal 100 list
in 2009 for influencing how the government buys, uses and manages IT. For
more information, please visit: www.AmericanSystems.com.

Contact:
Cory Porter
Sage Communications (for AMERICAN SYSTEMS)
703.584.5646
coryp@aboutsage.com

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