My-eService and Knowledgebroker Partner to Bring Support Content to BMC Customers

OREM, UT, Nov 09 (MARKET WIRE) --
My-eService, a leading provider of knowledge management and self-service
software, today announced the availability of Knowledgebroker content
with Virtual Chat for Remedy for BMC Customers. As a BMC Software
partner, my-eService provides its integrated and complementary products
to BMC Remedy customers.

"The addition of Knowledgebroker content to the product offering of
my-eService means that BMC customers not only have access to high quality
prepackaged knowledge, but it is now available through the most innovative
self service tool we have seen in the BSM market," says Gayle Wetmore, VP
of Marketing for Knowledgebroker.

"We have been gratified to see the reception Virtual Chat for Remedy has
received from BMC customers, employees and partners. We keep hearing the
word 'cool' over and over. We have worked with Knowledgebroker in the past
to integrate their quality prepackaged content with Knowledge Management
for Remedy which was acquired by BMC in 2005. We think Knowledgebroker
content is a particularly good fit for our Virtual Agent because of the
way some of their content is optimized for mobile devices," says Russ
Tolley, VP of Business Development for my-eService.

"My-eService brings the kind of power and sophistication to the BSM
customers that has only recently been introduced to the CRM Market. We
have begun to see virtual agents used by large customer service
organizations as a way to provide self service to their end customers, but
until Virtual Chat for Remedy came along, they really had not yet been
made available to support the Internal Business customers. We are excited
to be part of this important breakthrough," says Don Langdon, VP of
Development for my-eService.

Virtual Chat for Remedy is available from my-eService. For more
information about Virtual Chat for Remedy by my-eService, please call
801-610-9150, email sales@my-eService.com, or visit www.my-eService.com.

About My-eService

My-eService is a leading provider of enterprise self service solutions for
service desks and customer support centers using BMC Software
applications. Our innovative solutions allow your support center to
reduce support calls, improve support agent efficiency, and improve
customer satisfaction. My-eService principals have been successful in
developing industry-leading knowledge and self service tools for over a
decade. Their last company was acquired by BMC Software in 2005. They
have developed, implemented, and supported knowledge tools for thousands
of customer, including enterprise implementations for Fortune 500
companies, attaining domain expertise and a proven track record in
internal service desks and customer support centers.

Media Contact:
Bruce Melford
(801) 610-9150
Email Contact

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