CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Companies can delight customers and improve their service experiences by implementing a rules-based enterprise decision management solution. Now what?

CINCINNATI--(Business Wire)--
At the Enterprise Decision Management Summit last week in Las Vegas, NV,
Convergys Corporation (NYSE: CVG), a global leader in relationship management,
shared its insights on how intelligent interactions will deliver superior and
consistent service experiences to the delight of customers.

Speaking on, "Enhancing the Customer Experience with Enterprise Decision
Management: A Case Study," Convergys` Jo Ann Parris discussed two case studies
where a financial services company and a wireless company deployed intelligent
interaction solutions to improve the service experience. Parris is vice
president of product and solution marketing in Convergys` Relationship
Technology Management line of business.

According to Parris, service experience problems stem from disjointed policy
management across organizations, no consistent implementation of policies, and
service experiences that are dictated by the internal structures of enterprises.
She recommends implementing an enterprise decision management solution that uses
intelligence to improve every customer interaction through every channel to
deliver superior and consistent service experiences.

Her case studies showed how a Fortune 50 financial services company used
customer intelligence to handle 750,000 intelligent interactions per day for a
better service experience by delivering personalized and relevant interactions
to customers. She also explained how a Fortune 50 wireless company used
enterprise-wide intelligent policy management to maintain satisfaction of its
high-value customers and ensure consistent treatment across all customer service
touch points.

To view a copy of the presentation, go to www.convergys.com>Vision>Relationship
Management Insights or clickHERE.

To view information from the Convergys research study on the customer experience
and to download key U.S. and U.K. findings along with snapshots of respondent
perspectives across 10 industries, click HERE.

To learn more about the Convergys speaker program and the availability of
speakers and their topics, contact the speaker program director Jeff Hazel at +1
513 723 7153 or jeff.hazel@convergys.com

About Convergys:

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.
We provide solutions that drive more value from the relationships our clients
have with their customers and employees. Convergys turns these everyday
interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational
excellence, and innovative technologies has delivered process improvement and
actionable business insight to clients that now span more than 70 countries and
35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired
Company for nine consecutive years. We have approximately 70,000 employees in 82
customer contact centers and other facilities in the United States, Canada,
Latin America, Europe, the Middle East, and Asia, and our global headquarters in
Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys
Corporation.)

Supporting Resources:

Fact Sheet: Click HERE.

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Convergys Corporation
Business & Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
or
Trade & Social Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com

Copyright Business Wire 2009