DTCC Inducted into Palladium Balanced Scorecard Hall of Fame

Award Recognizes Success in Using Scorecard to Achieve Strategic Goals
NEW YORK--(Business Wire)--
The Depository Trust & Clearing Corporation (DTCC) today announced its induction
into the Palladium Balanced Scorecard Hall of Fame for Executing Strategy in
recognition of its use of the Balanced Scorecard performance management
methodology.

DTCC, the largest post-trade infrastructure organization in the world, has been
using the Balanced Scorecard, created by Palladium Group co-founders Drs. Robert
S. Kaplan and David P. Norton, for the past five years to optimize costs and
monitor product development, customer acquisition and new sources of revenue.

"DTCC is proud to be recognized for our success in using the Balanced Business
Scorecard," said Donald F. Donahue, DTCC chairman and CEO. "Since we began
utilizing the scorecard at the corporate level, we have focused on two
objectives. One is to grow our portfolio of new products. The other is to
control costs, especially for our traditional services, even as we expand our
effort to reduce risks for the industry and safeguard the integrity of the
financial system."

DTCC is the only financial services firm among the five companies inducted into
the Balanced Scorecard Hall of Fame during a ceremony held last night at the
2009 Palladium Americas Summit in San Francisco.

The Balanced Scorecard is a performance management tool used by many large
companies to give a fast, yet comprehensive view of a company`s performance that
is broader and more accurate than the mere examination of a financial balance
sheet. DTCC`s Scorecard balances information on financial performance with other
measures that gauge customer service, process improvement, strategic positioning
and employee learning and growth, all of which are key drivers of the firm`s
future success.

Through the use of the Scorecard, DTCC has developed tightly integrated strategy
and operational management systems that help the company maintain an AAA credit
rating.

"Our Balanced Scorecard allows us to keep track of our progress in achieving our
strategic imperatives, ensuring we complete initiatives that support our
strategy," said Karim Houry, vice president and head of Business Reengineering
and Quality at DTCC.

In the five years since DTCC adopted the Balanced Scorecard, new-product revenue
has grown by more than 550%. Customer satisfaction is up by 25% - DTCC is now
four points above the industry average. Employee engagement has risen 19%, and
the cost of its core operations has been reduced 5%. By keeping focused on the
metrics the Scorecard tracks, DTCC has been able to cut its customer fees by $2
billion over the last two years alone.

Procedures developed through the use of the Scorecard also helped DTCC during
the 2008 market meltdown when the firm successfully completed the largest
close-out in history - Lehman Brothers` $500 billion portfolio liquidation -
without any loss to DTCC customers` clearing funds.

"Because we`re owned and governed by our principal users and operate on an
at-cost basis, we have little margin for error in how we deploy our resources,"
added Donahue, who said Scorecard measurements helped DTCC set, pursue and
recalibrate its strategic goals. "By giving everyone up-to date measurements
each month, it serves as a road map to guide us and keep all employees focused
on what is vital to our success."

Founded in 2000, the Balanced Scorecard Hall of Fame includes 128 inductees,
including Motorola, Best Buy, Infosys Technologies, Hilton Hotels, Ricoh
Corporation, and Brigham and Women`s Hospital, which span the private and public
sectors throughout more than 20 countries. Inductees are selected based on the
quality of their Balanced Scorecard implementation and the results they
demonstrate over a period of at least two years.

"While the global economic environment is improving, many organizations, from
private companies to government agencies, still face significant challenges,"
said Robert L. Howie, Jr., managing director of Palladium Group and director of
the Hall of Fame program. "Organizations using the Kaplan-Norton strategy
management system are well-equipped in a nascent recovery to gain the kinds of
insights needed to capitalize on new opportunities, mitigate risk and improve
organizational performance."

About DTCC

The Depository Trust & Clearing Corporation (DTCC), through its subsidiaries,
provides clearance, settlement and information services for equities, corporate
and municipal bonds, government and mortgage-backed securities, money market
instruments and over-the-counter derivatives. In addition, DTCC is a leading
processor of mutual funds and insurance transactions, linking funds and carriers
with financial firms and third parties that market these products. DTCC`s
depository provides custody and asset servicing for more than 3.5 million
securities issues from the United States and 117 other countries and
territories, valued at $27.6 trillion. Last year, DTCC settled more than $1.88
quadrillion in securities transactions. DTCC has operating facilities and data
centers in multiple locations in the United States and overseas.

The Depository Trust & Clearing Corporation
Rosalie Jenkins, 212-855-5468
rjenkins@dtcc.com

Copyright Business Wire 2009