Fujitsu Achieves HDI Support Center Certification for Raku Raku PC Help Line, Recognized for Excellence in the IT Service and Support Industry

Fujitsu Achieves HDI Support Center Certification for Raku Raku PC Help Line,
Recognized for Excellence in the IT Service and Support Industry
HDI Support Center Certification Improves the Effectiveness of the Support
Services Industry

COLORADO SPRINGS, Colo., Nov. 12 /PRNewswire/ -- HDI, the world's largest
membership association for help desk and IT service and support professionals
and the premier certification body for the industry, today announced that
Fujitsu Limited and Fujitsu Communication Services Limited has achieved the
prestigious HDI® Support Center Certification for its Raku Raku PC Help Line,
Fujitsu's customer support desk for FMV Raku Raku PC users. Fujitsu
successfully underwent thorough independent site audits of its support center
by an HDI-certified auditor to verify compliance with the HDI Support Center
Certification standards. Fujitsu's certification is valid for two years.

Rick Joslin, executive director, certification and training, HDI, stated, "The
HDI Support Center Standard was developed to guide support organizations in
their efforts to achieve the highest levels of customer satisfaction,
operational excellence, development of exceptional teams and efficiencies that
lead to increased profitability and overall effectiveness. We are very
pleased that Fujitsu demonstrates excellence in all of these areas."

The HDI Support Center Certification program is an award that acknowledges a
support center's commitment to excellence, efficiency and service quality
based on an industry standard that is recognized worldwide.

Based on the HDI Support Center Standard and developed by an international
standards committee comprised of more than 25 practitioners and experts from
around the world, the standard is organized into eight categories representing
five enablers and three results. Each category contains activities that
define a support center's maturity. The standard provides a framework for
successful leadership, strategic planning, people management, resource and
technology optimization, and service delivery that is designed to produce
optimum performance and satisfaction results.

"Fujitsu is committed to service excellence," said Kazuhisa Terashi, General
Manager, Direct Business Division, Fujitsu. "Not only are we committed to
delivering top-notch support to our customers, we are also pleased to offer
our employees with a working environment that is dedicated to employee
satisfaction. We are very pleased to have earned this certification from
HDI."

Fujitsu's Raku Raku PC Help Line received high ratings for the following:
-- Policies and business strategies were thoroughly communicated from
upper
management to support staff;
-- Advanced contact-center systems utilizing IT solutions provide
coherent,
high-quality support, while serving as a medium for customer opinions
to
be reflected in products, services, and business strategy, as part of
a
PDCA cycle for raising the quality of products and services;

-- Seamless collaboration between Fujitsu and Fujitsu Communication
Services, which handles the center operations, for ongoing operational
improvements.

For more information about the HDI Support Center Certification program,
contact HDI at (800) 248-5667, support@thinkhdi.com; or visit
http://www.thinkhdi.com/sccbenefits.

About Fujitsu Ltd
Fujitsu is a leading provider of IT-based business solutions for the global
marketplace. With approximately 175,000 employees supporting customers in 70
countries, Fujitsu combines a worldwide corps of systems and services experts
with highly reliable computing and communications products and advanced
microelectronics to deliver added value to customers. Headquartered in Tokyo,
Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen
(US$47 billion) for the fiscal year ended March 31, 2009. For more
information, please see: www.fujitsu.com.

About HDI
HDI, a Think Services company, is the world's largest IT service and support
membership association and the industry's premier certification and training
body. Guided by an international panel of industry experts and practitioners,
HDI is the leading resource for help desk/support center emerging trends and
best practices. HDI provides members with a vast repository of resources,
networking opportunities and the largest industry event - the HDI Annual
Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers
training in multiple languages and countries. For more information, visit
http://www.thinkhdi.com or call +1 719.268.0174. (Think Services and HDI are
not affiliated with Customers International Limited or HDI Europe.)

About Think Services
Think Services connects specialized communities worldwide using educational
events, consulting, training, certification, membership, and innovative media.
Providing comprehensive opportunities for people to learn from, network with,
and inspire each other, Think Services builds strong brands and works within
communities to foster a unique affinity with its products and services. The
division's flagship products include the Game Developers Conference, the Webby
Award-winning Gamasutra.com, Game Developer magazine, the International
Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary
of United Business Media, a global media and marketing services company with a
market capitalization of more than $1.6 billion. To learn more, visit
www.think-services.com.

Contact
Allison Wroe
HDI
719.785.5355
awroe@thinkhdi.com

SOURCE HDI

Allison Wroe of HDI, +1-719-785-5355, awroe@thinkhdi.com