French luxury hotels reach for a star

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1 of 2. Outside view of the Hotel Crillon at Place de la Concorde in Paris December 11, 2009.

Credit: Reuters/Philippe Wojazer

PARIS | Fri Dec 18, 2009 11:41am EST

PARIS (Reuters) - A cliche recipe for success is to aim for the stars. France's luxury hotels say they need to reach for just one more.

The world's largest tourism destination has introduced a five-star category to its hotel ranking system and the country's gilded establishments are flocking to apply, believing the upgrade will reel in higher rollers.

Until this year, France was in the odd position of being synonymous with high culture, finery and the very best in food and drink -- yet it had none of the five-class hotels found elsewhere in Europe.

"Lots of people have asked why even so-called palaces here like Georges V and Hotel Plaza Athenee had only four stars," said Francoise Parguel, vice president of communications for the Sofitel chain.

Paris now has 13 five-star hotels, the city's tourism office said. For many, including Sofitel, the fifth star is simply the culmination of longer renovation programs aimed at shifting upmarket.

Hotels applying for top status need to satisfy hundreds of criteria, from bedroom size to phones in bathrooms.

"Why a fifth star? While there only used to be a 'luxury' fourth star, today it's about putting French establishments on the same level as international competition," said the press office of Concorde Hotels & Resorts, which owns Le Palais de la Mediterranee based near the Cote d'Azur overlooking the sea.

The government hopes a five-star bracket will help France better weather the financial crisis: the French hotel sector has held up better than neighboring countries, but suffered from a drop in British and American tourists, Deloitte said in its winter 2009 research report.

A more standardized rating system might win them back.

Analysts say the sector's resilience is thanks more to budget hotels than the high-end, which has lagged behind other countries such as Britain.

"It's a marketing operation and does not change much from an operational point of view," said Guillaume Rascoussier, a hotel sector analyst at Oddo Securities. A fifth star alone could not justify higher room rates, he said.

STAR QUALITY

Visitors to France fell 7.5 percent to 15.9 million in the first half of this year, according to the Paris Tourism Office.

Dwindling demand, shorter booking times and pressure on average room rates led to a 14 percent drop in revenue per available room in the first half of 2009, Deloitte said.

But Paris still had the highest occupancy rate in the euro zone, at 74 percent, and the second-highest average room rates after Venice in the first half of 2009, said Deloitte.

Spain has been hit hard by competition from Turkey and North Africa, as well as a dwindling number of visitors from Britain due to the weak pound against the euro.

"Even as more European countries emerge from recession, it may take some time for business and leisure demand to bounce back and hoteliers to start reporting positive results once more," Deloitte added.

AIM HIGHER... OR LOWER

While France is known for elite culture, it's the budget hotels that have proven most resilient during the financial crisis.

"France depends less on the high-end than Germany, or Spain for example. Economy hotels in France represent much more of the total network than in other countries like Germany or Spain where it is much less developed," said Oddo's Rascoussier.

Accor, a French company which is Europe's largest hotel group, has had to cut costs to help weather a decline in demand for its upscale and midscale, but said in October its economy segment in France had proven resilient.

For the time being, luxury hotels say they will continue to hold out for big spenders rather than address the mass market.

Paris' Le Meurice, known for its illustrated ceilings and celebrity chef, embarked on a 6 million euro ($8.84 million) facelift two years ago, prior to the five-star initiative.

"We feel no need to go mass market," said Le Meurice spokeswoman Anne Vogt-Bordure. "After all, we are a palace."

(Editing by Sara Ledwith)

($1=.6790 Euro)

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Comments (1)
WeLuv2Travel2 wrote:
We stayed at the Sofitel Arc de Triomphe on 2 separate occaisions in 2007 and 2008.
We love this hotel, small intimate and not overpowering, but deluxe with class. The staff were very accomodating to us, the english spoken was wonderful. They arranged dinner for us on the boat on the Seine, and always answered all our questions and comments. The central location within walking distance of the Metro and the Champs de Elysee, we walked whenever we could. The breakfast every morning that came with our room rate saved us so much money because we could snack on the street for lunch and then have a nice dinner in a restaurant in the evening.
We were insulted for being American in Paris on 2 occaisions. Once was by an older taxi driver who would not discuss the fare with me,(I just wanted to make sure I had enough euros on me for the fare) and since I understand more french than I can speak, I heard him say to me (in french) “You are in France you must speak french” I tried to tell him in my best pidgin french that I had only been there 15 mins, and was doing the best that I could. In the next sentence he proceded to tell me about his trip to California, and I had hoped that the taxi there treated him better than he treated me.
The 2nd Occaision was on the street in Paris when we bought a hot dog from a vendor, (watch out the mustard is really hot!) and I walked over the the local sandwich shop to buy 2 sodas to go with them, (they have this wonderful apple soda that is only sold in France made by Minute Maid)and she says to me, “Are you American?” I said yes and smiled at her,
“You need to go eat over there,” and she points to the American Cafe a very overpriced place with not very good food.
I just smiled and said “Thank you” knowing what she was doing, sorry I was taking a space in line ahead of you in your fancy french sandwich shop, lady…LOL!
Overall our experience in Paris was pretty good but after about 2 days I am ready to leave because of the car exhaust, people smoking everywhere, and frustration in the language difference.
I can take Paris in small doses.
Our review with pictures on the Sofitel Arc de Triomphe, is on Trip Advisor WeLuv2Travel2, if you are interested in reading more.

Dec 20, 2009 4:22am EST  --  Report as abuse
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