Service-now.com Named to Wall Street Journal "Next Big Thing" List

SAN DIEGO, CA, Apr 06 (MARKET WIRE) --
Service-now.com, creator of the modern enterprise IT service management
application, today announced it has been recognized by the Wall Street
Journal as one of fifty privately held companies on its "Next Big Thing"
list. Service-now.com growth, potential, executive expertise and customer
success were contributing factors leading to its selection from a pool of
more than 5000 eligible companies.

Service-now.com recently announced record year-over-year revenue growth
of 136%. This marks the fourth consecutive year of triple-digit
percentage, organic revenue growth. According to the Wall Street Journal,
Service-now.com has the largest valuation ranking of all SaaS vendors on
the list and has the 11th largest valuation ranking of all listed
companies.

The article said, "Service-now.com is bringing the ease of the consumer
Web to common employee chores like ordering a new BlackBerry or getting
help with a misbehaving computer. Its cloud service for IT-help requests
is a salve for workers frustrated over 'using Soviet-era technology to
get their job done,' when at home they get to shop on Amazon.com, says
founder Fred Luddy."*

Service-now.com has created a completely new software experience for
enterprise IT organizations by introducing a powerful yet simple tool for
IT service management. Service-now.com developers take inspiration from
consumer Web technologies like Amazon.com, Yahoo! and Google and apply
the same powerfully simple usability to a modern enterprise ITSM
application.

Service-now.com delivers continual ITSM application innovation to
hundreds of customers through an automated upgrade process. With SaaS,
Service-now.com shifts the onus of maintaining, upgrading and running the
application from the customer to the vendor. This shift in responsibility
changes the ITSM software industry by allowing customers to focus on
delivering quality IT service through the adoption of IT process best
practices such as those outlined in the IT Infrastructure Library (ITIL).

Service-now.com customers utilize the application to automate the
management of service requests, incident, problem, change, and knowledge
management. Service-now.com is also used for IT project management,
service catalog, discovery and application dependency mapping, CMDB, IT
asset management and as an application development platform-as-a-service
(PaaS).

The Wall Street Journal Next Big Thing ranking of the 50 top
venture-backed companies list is drawn from thousands of U.S.-based,
privately held venture-backed companies in the Dow Jones VentureSource
database.

The ranking is based on several financial and qualitative components
drawn from these predictive indicators:

-- People matter: A history of success for both investors and executives
suggests future success.
-- More money is better: A firm with more capital to deploy than its
competitors will have an advantage.
-- Growth is good: Companies with higher valuations for their equity are
more successful than smaller ones.
-- Intangibles abound: Company success can't be reduced to an equation.

The Service-now.com modern approach to ITSM is drastically different
from legacy alternatives. Please join Service-now.com customers,
employees and partners at Service-now.com ITSM.NOW executive briefings
across Canada the week of April 26, 2010.

About Service-now.com
Service-now.com enterprise IT service management
combines ITIL v3 process support, modern SaaS delivery, and modern Web
functionality to provide a flexible, intuitive and self-managing
application. Service-now.com was founded by Fred Luddy, former CTO of
Peregrine Systems and Remedy. For more information, please visit
http://www.service-now.com/ or http://blog.service-now.com.

* Wall Street Journal, "The Next Big Thing," March 9, 2010,
http://graphicsweb.wsj.com/documents/NEXT_BIG_THING/NEXT_BIG_THING.html

Service-now.com contact information:
Rhett Glauser
760.487.8230
rhett.glauser@service-now.com
Twitter: http://www.twitter.com/rglauser

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