Froedtert & Community Health Selects Avatar for Patient Satisfaction Evaluation, Improvement Program

MILWAUKEE, WI, Apr 06 (MARKET WIRE) --
Froedtert & Community Health has selected Avatar International, an
industry leader in healthcare quality improvement services, to partner in
a comprehensive patient satisfaction evaluation and service delivery
optimization program.

"We selected Avatar because of their partnership philosophy and their
unusual ability to individualize survey questions to each of our
patients," said Caryn Esten, Director of Strategic Planning, Froedtert &
Community Health.

Avatar constructs a personalized survey for each patient that reflects
the precise services and care received, including clinically relevant
data on education, treatment and outcome items specific to their health
condition. This provides a complete picture of the patient experience and
measures both satisfaction and expectations. Because they are constructed
for each patient, Avatar's surveys highlight the relationship between the
provider and patient, yielding confidence in the data collected.

"Froedtert & Community Health is committed to providing exceptional
service to every patient it serves in the community. Avatar International
is proud to be the partner selected to assist Froedtert & Community
Health in achieving this commitment," said Avatar CEO David Medvedeff,
Pharm.D., MBA. "Avatar will provide the detailed, actionable information
needed to assist Froedtert & Community Health achieve its goal of
exceeding patient expectations."

About Froedtert & Community Health
Froedtert & Community Health is a
regional hospital system made up of Froedtert Hospital, Milwaukee;
Community Memorial Hospital, Menomonee Falls; St. Joseph's Hospital, West
Bend; and West Bend Clinic. Joining the capabilities of an academic
medical center affiliated with the Medical College of Wisconsin, two
community hospitals and a primary care and multi-specialty clinic,
Froedtert & Community Health delivers highly coordinated, cost-effective
healthcare to residents of southeastern Wisconsin and beyond. In 2009,
combined adult patient admissions for the three hospitals exceeded
39,700. For more information, visit froedtert.com, communitymemorial.com
and stjosephswbclinic.com.

About Avatar International
Avatar (www.avatar-intl.com), a research and
consulting group based in Orlando, Fla., specializes in Evidence Based
Intelligent Surveys(TM) and Innovative Strategies(TM) to transform
information into significant quality and efficiency of care improvement
for the healthcare industry. In addition to conducting surveys, Avatar
also actively engages healthcare providers in process improvement,
including training in service quality. Avatar serves healthcare
organizations nationally, including small community hospitals, academic
medical centers, large regional medical centers, integrated healthcare
systems, long-term care and behavioral health organizations.

Media Contact:
Megan Dyer
800.282.8274
Email Contact

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