Missouri Employers Mutual Moves to Thunderhead NOW to Streamline Policy and Billing Communications

IRVINE, CA, Apr 06 (MARKET WIRE) --
Thunderhead, a global leader in customer communications management
solutions, today announced that Missouri Employers Mutual (MEM), the
state's largest worker's compensation insurer, has selected the
Thunderhead NOW platform. By empowering business users to manage the
templates and rules in its customer communications, Thunderhead will
enable MEM to accelerate time to market, reduce operational costs and
ease demand on IT resources.

Headquartered in Columbia, MEM provides worker's compensation insurance
to more than 12,000 policyholders in the state of Missouri. The insurance
carrier chose Thunderhead NOW due to its XML-based design and open
standards-based architecture, as well as its proven integration with
MEM's Guidewire solutions. MEM was also attracted to Thunderhead's
user-friendly design and focus on business user control.

"We needed a document-creation tool to integrate with our policy and
billing systems," said Cassandra McGinnis, director of application
development and support at MEM. "We chose Thunderhead because of its open
standards-based architecture, scalability and potential to give more
control of document changes to the business. We believe these features
will improve MEM's flexibility and speed-to-market -- all of which will
benefit our agents and policyholders."

With an easy-to-use interface, Thunderhead NOW allows non-technical
authors and approvers across the organization to quickly make changes to
content and business rules without involving the IT department,
streamlining the customer communications process and increasing
operational efficiencies. Thunderhead will also enable MEM to provide
even better service, giving the company the opportunity to deliver new
levels of personalization and relevance to each piece of correspondence
delivered.

"We are excited to be able to provide MEM with an industry-leading
customer communications management solution that meets the company's
needs for greater flexibility and integration with its core systems,"
said Glen Manchester, CEO at Thunderhead. "It is essential for insurance
companies like MEM to find ways to deliver an enhanced customer
experience that sets them apart from the competition. We look forward to
not only meeting MEM's current communication needs, but also providing
multi-channel capabilities that will help the company meet the needs of
tomorrow's customer as well."

About Missouri Employers Mutual
Headquartered in Columbia, Missouri
Employers Mutual (MEM) is a mutual workers compensation insurance company
benefiting its policyholders -- the employers of Missouri. With offices
in Springfield, Kansas City and St. Louis, MEM is dedicated to providing
policyholders with exceptional customer service, quality loss prevention
expertise and timely, personal claims management. For more information
please visit http://www.mem-ins.com.

About Thunderhead
Thunderhead is one of the world's leading providers of
enterprise solutions for customer communications management.
Thunderhead's innovative NOW platform empowers organizations to transform
business communications into high performance customer experiences.
Thunderhead front-ends CRM, marketing and other enterprise applications,
providing a seamless cross-media customer experience, and features
unparalleled personalization and multi-channel capabilities.

Thunderhead delivers improved customer satisfaction, loyalty and revenue
outcomes. Its NOW platform enables business users to own the end-to-end
process of managing customer communications, delivering significant
efficiencies and cost savings, while at the same time providing
enterprise-level control over regulatory compliance and brand.

Due to its unique combination of business user control, enterprise-class
capabilities and open-standards foundation, Thunderhead has quickly
established itself as one of the market leaders and is one of the
fastest-growing software companies in the world. The company counts many
of the world's leading private and public sector organisations as
customers, including Allianz, Bank of America, Prudential, RBS Insurance,
UBS and the Australian Department of Immigration and Citizenship.
Thunderhead services its global customer base from offices located in
North America, Europe and Asia Pacific.

For further information please visit http://www.thunderhead.com.

LEWIS PR for Thunderhead
Brittney Wolff / Katie Eakins
619-677-2700
Email Contact

Missouri Employers Mutual
Jennifer Peck
Director, Marketing Communications
573-499-4181
Email Contact

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