Facebook privacy snafu exposed user chats

SAN FRANCISCO Wed May 5, 2010 6:30pm EDT

Related Topics

SAN FRANCISCO (Reuters) - Private chats between some Facebook users were briefly viewable by other users on Wednesday, an embarrassing technical glitch for a company facing growing criticism over "sloppy" privacy protection.

Techcrunch, a blog, first reported a bug related to a feature on the fast-growing social network site that allows a user to see how their profile will appear to other users.

By manipulating the "preview my profile" feature, Facebook said people were able to view their friends' private chat messages and pending friend requests for a limited amount of time on Wednesday.

"We worked quickly to resolve this matter, ensuring that once the bug was reported to us, a solution was quickly found and implemented," a Facebook spokeswoman said in an emailed statement.

Marc Rotenberg, executive director of the Electronic Privacy Information Center, said Facebook's privacy slip-up underscores the need for greater scrutiny of the company.

"Our view is that the FTC (U.S. Federal Trade Commission) needs to act on consumer concerns about Facebook's sloppy privacy and security practices," Rotenberg said.

Facebook's instant messaging service was disabled while engineers fixed the bug. The problem was resolved by Wednesday afternoon, Facebook said.

The snafu is embarrassing to Facebook, the world's No.1 Internet social network with 400 million users, as it comes under increasing scrutiny from privacy advocates.

Facebook changed the way users' personal profile information is treated last month. It now requires that data about an individual's hometown, education and hobbies be tied to public pages devoted to those topics.

Four U.S. senators wrote to Facebook Chief Executive Mark Zuckerberg last week taking issue with some of the changes.

Social networking services like Facebook and Twitter, in which users share information with friends and other contacts, have become enormously popular.

Internet search giant Google Inc spurred a privacy controversy in February when it launched a new social media service dubbed Buzz.

The service initially used an individual's email contacts from Google Gmail to build a social network of Buzz contacts that the rest of the world could see. Google acted quickly to change the settings so that contacts were kept private by default.

(Reporting by Alexei Oreskovic, editing by Leslie Gevirtz)

We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/
Comments (3)
brezza wrote:
Great… now when are they going to fix all the other glitches that are starting to accumulate?

May 05, 2010 9:13pm EDT  --  Report as abuse
julienquentin wrote:
This article is so important if you are a facebook user, so before continuing to play on facebook you should read that.

Facebook’s model was initially to create a web place where people can interact, sharing photos, talks and so on…

After sometimes it became straightforward that all what you put on facebook as a value and facebook’s investors realized it soon. The more you provide them with information, the more facebook as a company managed by finance guys as a value. Information has a value on any market.

Facebook is a useful platform in the way you can interact with your friends however we are creating a super company that knows a lot about all facebook users.

I invite you to limit the information you put on facebook. That would limit the power of facebook’s company as well. What you like is a private part of yourself, facebook wants you to put it on facebook because it has a value on the market, not because your friends care so much about all what you like.

A beggar could put his whole life on facebook, his tastes…, he would never receive one cent for that. How much of Facebook’s valuation is he representing ? That question is fundamental, i will make sure people understand it clearly.

May 06, 2010 6:09am EDT  --  Report as abuse
russdward357 wrote:
Is it really OK for mainstream media to say “snafu?” I guess this is a bold new world, no wonder our vice president cusses so much.

May 06, 2010 8:37am EDT  --  Report as abuse
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.