Sony: 535,000 Vaio PCs may have overheating glitch

TOKYO Wed Jun 30, 2010 3:05pm EDT

1 of 2. Sony's 'Vaio' VPCF11 Series notebook computers in an image released by the Consumer Product Safety Commission on June 30, 2010.

Credit: Reuters/CPSC

Related Topics

TOKYO (Reuters) - Japan's Sony Corp said on Wednesday that about 535,000 units of its "Vaio" brand personal computers globally may be in danger of overheating and that it has provided software on its website to eliminate the problem.

Sony said in a statement that there have been 39 overheating cases in total, all reported outside Japan. Some of these have resulted in damage to computer bodies, but no burn injuries have been reported.

Separately, the electronics manufacturer and media company announced a voluntary U.S. recall of 233,000 notebook computers with the U.S. Consumer Product Safety Commission (CPSC) on Wednesday, warning that overheating posed a "burn hazard" to the consumer.

Some of Sony's F and C series Vaio PCs made in January this year and some custom-made models from the same series have been affected, the company said.

A Sony spokeswoman said the company has not estimated possible costs stemming from the problem.

(Reporting by Yumiko Nishitani, additional reporting by Franklin Paul in New York, editing by Matthew Lewis)

We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see
Comments (7)
eb246 wrote:
I was hoping the SR series was affected. I have been trying to get rid of my vaio SR-290. It’s a piece of trash–poor performance and have had as many problems in less than a year than I have ever had for 7 yrs of my IBM Thinkpad T-22 which is still working!
The worst part is dealing with Sony’s tech support–incompetent, irresponsible and a headache. NEVER BUY A SONY! The age of PC is over, Apple is in not just because of the products but of SERVICE.

Jun 30, 2010 5:45pm EDT  --  Report as abuse
Lazy_Gits wrote:
I don’t know anything, but I know I get more Sony’s for repair than any other brand and getting parts from Sony is a waste of time, premium rate call then they will not supply the parts unless they fit costing about £230 labour.
Apples do look nice but looks aren’t everything, they are made by Foxconn the biggest cheapest manufacturer in the east, inside they are just basic mass produced all integrated motherboards and again god help you if you need parts, and service is crap in my experience.
And best of all did you know Foxconn make for both Sony and Apple apparently have a zero profit agreement with Foxconn so how well made do you really think they will be considering Foxconn don’t make any profit

Jun 30, 2010 7:11pm EDT  --  Report as abuse
Deetr wrote:
@eb246 Are you kidding me?
My girlfriend has the exact same Vaio, and she has no problems at all!
And about Sony’s tech support, I don’t know where you are from, but here (in Belgium) I have had nothing but complements for the support(I am a proud owner of a CR11Z for 3 years). Very quick, very efficient, and most of all helpful (which is most important) (mind that i did not need the service a lot)
I think u just had very bad luck (something to do with Murphy’s?)
DO BUY SONY! (if you want a PC), it’s still one of the most reliable PC’s for sale.
Shame this overheating problem doesn’t prove my point

Jun 30, 2010 7:39pm EDT  --  Report as abuse
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.