Lenovo ThinkPad Wins Again for Enterprise Customer Satisfaction

ThinkPad Takes #1 Spot in TBR Report for Fifth Time in Row
RESEARCH TRIANGLE PARK, N.C.--(Business Wire)--
Lenovo (HKSE: 992) (ADR: LNVGY) today announced that TBR has ranked Lenovo
ThinkPad laptops #1 in its Corporate IT Buying Behavior and Customer
Satisfaction Study for 2Q 2010. The ranking marks the fifth time in a row that
medium and large business customers surveyed by TBR have recognized ThinkPad
laptops as the leader in overall satisfaction. Lenovo Thinkpad laptops have
garnered the #1 spot in seven of the past ten TBR Customer Satisfaction Study
reporting periods.

For 2Q 2010, customers awarded ThinkPad the highest ratings in the following
categories: hardware quality/reliability, phone support, repair time and overall
satisfaction. Lenovo set record high scores in 2Q for hardware
quality/reliability as well as delivery and repair time. Additionally, product
design and ease of doing business were areas of strength for Lenovo.

"Customers are the heart of our business, and at the heart of ThinkPad is a
laser-focus on design excellence and continual innovation," said Dilip Bhatia,
executive director, ThinkPad Marketing. "Combining our product engineering
strengths with quick delivery and reliable, effective phone support helps us
build a PC technology solution that exceeds customers` expectations."

Continued Innovation

Customers can choose from a variety of ThinkPad laptops with the latest
processing, graphics, video conferencing and multimedia technologies including
the:

* ultra-mobile X Series tablets and laptops (X201 tablet, X201, X201s, X100e)
* mainstream T Series for extending office productivity (T410s, T410, T510)
* mobile workstation W Series for demanding professionals (W510)
* entry enterprise L Series (L412, L512)
* small-to-medium business-focused ThinkPad Edge line (13,14,15-inch)

First-Class Service & Support

The report emphasizes Lenovo`s stable customer service and support strengths,
which are important to overall customer satisfaction and loyalty. Customers
reported experiencing improved product delivery time, fast repair time and
excellent phone-based technical support. The recognition reflects Lenovo`s
long-term commitment to maintaining high quality, reliable products coupled with
continued investment in service and support. Lenovo`s responsive and effective
phone support uses remote takeover capabilities and a suite of customized
diagnostic tools to help customers quickly the first time. Additionally, Lenovo
provides an increasingly robust online presence through e-support, forums,
technical troubleshooting tools, and social media integration. The survey also
recorded the fewest customer complaints for Lenovo.

"The economic downturn demonstrated the importance of customer satisfaction when
it comes to PCs," said, Jon Lindy, president, TBR. "The data suggests that as IT
decision-makers return to purchasing more PCs this year, they`re paying critical
attention to all aspects from a product`s reliability to the vendor`s support.
Lenovo`s continued focus on the entire customer experience is why ThinkPad
laptops have remained number one in customer satisfaction for the past five
consecutive quarters."

TBR surveyed more than 500 IT decision makers at medium and large businesses in
North America.

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About Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is dedicated to building exceptionally
engineered personal computers. Lenovo`s business model is built on innovation,
operational efficiency and customer satisfaction as well as a focus on
investment in emerging markets. Formed by Lenovo Group`s acquisition of the
former IBM Personal Computing Division, the company develops, manufactures and
markets reliable, high-quality, secure and easy-to-use technology products and
services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing,
Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information
see www.lenovo.com.

Lenovo
Kristy Fair, 919-991-3556, krisfair@lenovo.com

Copyright Business Wire 2010