SquareTrade.com Named to Bizrate's Eleventh Annual Circle of Excellence
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SAN FRANCISCO, CA, Oct 06 (MARKET WIRE) --
SquareTrade, the largest independent warranty provider, today announced
it has been named to Bizrate's 2010 Circle of Excellence, which
recognizes merchants that offer an outstanding online customer
experience. SquareTrade is the first warranty provider ever to be
included in the Circle of Excellence. The list is produced by Bizrate(R)
Insights, which runs one of the largest sources of consumer-generated
review content in the world.
SquareTrade proudly joins 34 other online retailers, representing the top
2.7 percent of the Bizrate Insights North American Network. This list
includes many of SquareTrade's own retail partners including:
Crutchfield, QVC, Vanns.com and Abt.com and highlights the warranty
provider's commitment to partnering with companies that share its
customer-first philosophy.
As part of the Bizrate evaluation the circle of excellence winners,
collected consumer feedback between August 2009 and July 2010 and judged
seven main criteria including:
-- Overall customer satisfaction at the point of sale
-- Repurchase intent after order receipt
-- Customer Support
"Being named one of the top online retailers by Bizrate.com is an
honor that recognizes our dedication to consumer service and commitment
to changing the status-quo of over-priced and under-serviced warranties,"
said Steve Abernethy, president and CEO of SquareTrade. "We're constantly
working to ensure shoppers have a positive experience on SquareTrade.com.
From purchasing a warranty to submitting and tracking a claim, we want to
make the experience as pain-free as possible. Being included on the
Circle of Excellence is feedback from our customers that it's working."
About SquareTrade
Founded in 1999, SquareTrade offers warranties that make sense, with fair
prices, no-pressure sales, and no-hassle service. It offers consumers an
alternative to other overpriced and under-serviced warranties at a price
point that is 40% less on average. The company boasts millions of
customers who have consistently rated the warranty service 5-star
reviews. SquareTrade was named one of PC Magazine's Top 100 Websites of
2010 and awarded BizRate's Circle of Excellence for 2010. SquareTrade is
privately held and headquartered in San Francisco. For more information,
go to www.squaretrade.com.
Media Contact:
Dan Wire
Horn Group for SquareTrade
Tel: (415) 685-3132
Email: dan.wire@horngroup.com
Copyright 2010, Market Wire, All rights reserved.
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