California court rules against Williams-Sonoma

NEW YORK Thu Feb 10, 2011 8:21pm EST

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NEW YORK Feb 10 (Reuters Legal) - Retail stores may not ask a customer to provide a zip code in the course of a credit card transaction, the California Supreme Court ruled on Thursday.

The decision, which has implications for all retailers doing business in California, arose in a class action suit against Williams-Sonoma. Plaintiff Jessica Pineda alleged that the housewares company used customer zip codes to obtain the home addresses of "hundreds of thousands, if not millions" of customers and then used the data for marketing or sold the information to other businesses.

Pineda said the practice breached her right to privacy under the California Constitution and violated the Song-Beverly Credit Card Act of 1971, which prohibits retailers from recording a customer's "personal identification information" in a credit card transaction. Each violation carries a civil penalty of up to $1,000.

In its 15-page, unanimous decision, the California Supreme Court ruled that the act was designed to promote consumer protection and that personal identification information includes a cardholder's zip code. Any other result, the court wrote, would be an "end run" around the statute's clear purpose. The ruling reversed two lower courts and rejected an argument by Williams-Sonoma that the statute was unconstitutionally vague. The ruling also allowed the decision to be applied retroactively to past customer transactions.

"People don't understand they're giving information on their addresses," said Gene Stonebarger, a lawyer for Pineda who presented oral arguments before the Supreme Court in January. "They believe they need to provide the zip code to process the transaction, similar to what they do at a gas station." Gas stations, however, do not store zip codes after a transaction has been approved.

SIMILAR LAWSUITS

Williams-Sonoma had argued that the law was never intended as sweeping privacy legislation to prevent a retailer from using legal means to send catalogues to its customers. Even without zip codes, a business could still use other ways to track down customer addresses, such as a phone book or electronic database, the company said.

Craig Cardon, who represented Williams-Sonoma, declined to comment on the court's decision.

Retailers doing business in California, including Polo Ralph Lauren and Pottery Barn, a unit of Williams-Sonoma, have faced a number of similar lawsuits. Most recently, in a 2008 case against Party City, the California 4th District Court of Appeals ruled that zip codes were too general to fall under the law's ban.

Donna Wilson, an attorney who has defended multiple retailers in these cases, said the Williams-Sonoma decision was "about as broad a decision as could have been issued" and raises the question of how retailers can maintain contact with their customers without risking a violation of the law. Applying it retroactively, she said, exposes retailers to liability even though they relied on lower court opinions that blessed the practice of zip-code gathering.

David Faustman, who represented Party City in the previous case, said this kind of litigation has caused retailers to reconsider doing business in California.

It was not immediately clear whether the ruling would have an impact beyond California. The Song-Beverly act was modeled after a similar statute in New York, and other states including Delaware, Kansas, Maryland, Massachusetts, Nevada and Rhode Island have similar laws. None of those states prohibit the collection of zip codes, Williams-Sonoma argued in its brief.

(Reporting by Terry Baynes of Reuters Legal; Editing by Amy Singer)

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Comments (8)
kmherethere wrote:
> caused retailers to reconsider doing business in California.

Really? You are going to bail on the 8th largest economy in the world because you can’t collect zip codes illegally anymore. C’mon, really?

Feb 10, 2011 9:04pm EST  --  Report as abuse
zorbee wrote:
it would be better for everybody if all retailers left California….and move somewhere else where states are looking for ways to provide jobs to the people.

its not about privacy anymore. Its looking more and more like anti-capitalism to me.

Feb 10, 2011 9:10pm EST  --  Report as abuse
pupdog wrote:
Bravo!

Williams-Sonoma in Wisconsin not only demands this, but at least two other questions as well. Two years ago, I was told I could not process my transaction without answering all the questions. I left a $125 toaster on the counter and walked out the door, and have never been back.

Feb 10, 2011 9:12pm EST  --  Report as abuse
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