RIM to find new marketing chief to revive its brand

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Visitors pass an advertising banner showing a Blackberry mobile at the CeBIT computer fair in Hanover March 2, 2011. REUTERS/Tobias Schwarz

Visitors pass an advertising banner showing a Blackberry mobile at the CeBIT computer fair in Hanover March 2, 2011.

Credit: Reuters/Tobias Schwarz

TORONTO | Fri Mar 4, 2011 7:16pm EST

TORONTO (Reuters) - The head of marketing for Research In Motion will leave the company in six months, raising questions about BlackBerry branding as the smartphone maker gets set to launch its long-awaited PlayBook tablet.

Keith Pardy, who joined the Canadian technology company in December 2009, decided to leave for personal reasons, RIM said in a statement on Friday. He will stay with the company for the next six months to help with transition.

His surprise resignation comes weeks before the expected launch of RIM's PlayBook -- almost a year after the introduction of Apple's iPad tablet. The RIM offering will also have to compete against devices powered by Google's Android platform.

The appeal of the BlackBerry brand - once equal with Apple's -- has withered under Pardy's stewardship, according to a January ranking from Brand Keys consultancy.

"The brand's been losing resonance over the past few years. It does not have the brand cachet ... to engage consumers the way an iPhone does," Brand Keys president Robert Passikoff said.

RIM has sought to keep PlayBook in the minds of consumers and business customers with a drip feed of announcements and trade show appearances since first lifting the covers on the tablet in September. The company has yet to announce when it will ship or give details of its pricing.

In contrast, Apple founder Steve Jobs received a standing ovation when he announced the iPad 2 on Wednesday. The product will ship later this month, possibly ahead of the PlayBook.

But Pardy's imminent departure may not have much impact on the immediate success of the PlayBook when it finally launches, said Rhoda Alexander, an analyst at market research firm IHS iSuppli.

"Hopefully, when you're weeks away from product release, you've laid most of the groundwork for the marketing efforts," she said. "Others can execute the groundwork that's been laid out."

Shares of the Waterloo, Ontario-based company dropped 2 percent to close at $66.47 on Nasdaq and at C$64.53 in Toronto.

Pardy has long experience in consumer marketing. Prior to joining RIM, he worked for 17 years in marketing at Coca-Cola before joining Nokia in 2004.

(Reporting by Alastair Sharp and Liana Baker; editing by Frank McGurty)

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Comments (5)
Canuckyoga wrote:
RIMM has lost its way in more ways than one. They have inferior products and inferior customer experience and as an ex BlackBerry user and fellow Canadian I can tell you first hand. I personally think the CEO is the one to blame as he was too cocky and sat back while Apple crushed them in every area of business. They have great products, user experience and even there own retail stores which even Microsoft with all there billions could not replicate. Android is also eating RIMMs lunch so I think all the things that made RIMM a great company are all old news and there are better choices abound. As a Canadian its hard to see a once great company fall just like a Nortel but the world of business is now played out on an International scale and sitting on your laurels is not recommended. RIMM next 2 quarters will be where they really start to sink as they are already omitting certain metrics to hide this fact. And Playbook is nothing more than a smoke screen to keep investors from running for the exits. Look who is unloading all the stock in RIMM its all the insiders as they know this all to well. RIMM cannot compete with companies that have been building computers for 20 years with RIMM just jumping into it…think of the names Apple, Microsoft, Samsung….this is a no brainer.

Mar 04, 2011 8:00pm EST  --  Report as abuse
01271948 wrote:
and he should go. And RIM should get their act together because they are getting beaten in every category mostly by inferior product although RIM quality and support has gone south way too far in recent years. They rest on their laurels and are not keeping up with hardware or software and no amount of fancy marketing is going to change that. I have been a BlackBerry users for many years and I’m on their beta test program. Its all weak

Mar 04, 2011 8:37pm EST  --  Report as abuse
erasure25 wrote:
It’s not marketing. You need to hire new tech guys to build a better OS. The BB OS is terrible, clunky, and old. Your phones lack memory for apps (seriously, you thought 64 MB [that's 64 megabytes] on the Storm would be enough for Apps??)

Mar 04, 2011 8:43pm EST  --  Report as abuse
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