Aspect Recognized by Frost & Sullivan as Outbound Contact Market Leader

CHELMSFORD, MA, Mar 07 (MARKET WIRE) --
Aspect, a leading provider of customer contact and Microsoft platform
solutions, today announced that it has been named the Global Market Share
Leader for the outbound dialer systems market by Frost & Sullivan based
on product revenue in 2009. Frost values the global outbound dialer
systems market at $250 million, based on product revenue, and attributes
22.3 percent of that revenue to Aspect.

According to the report the key vertical markets for outbound contact are
banking and financial services, collections agencies, outsourcers,
telecommunications, retail and consumer, healthcare, and public sector,
with the consumer market primarily comprised of global airlines,
transportation and technology enterprises.

"It's no surprise that Aspect ranks as the leading provider of outbound
functionality as it has consistently delivered best-of-breed outbound
products since the earliest days of the contact center," said Ashwin
Iyer, research director, Frost & Sullivan. "Aspect's new applications
continue to raise the bar with the intelligent blending of outbound,
inbound and other multichannel functionality on a unified platform that
enables organizations to deliver highly effective collections, telesales
and proactive customer service."

According to the report, there are a number of key factors behind
Aspect's worldwide success. A few specific highlights include:

-- Aspect's outbound dialer functions are a fully-integrated element
within the Aspect(R) Unified IP(R) customer contact platform and
related applications -- enabling unified and coordinated multi-media
outbound and blended campaigns
-- The multi-tenant configuration capability of Aspect's platforms and
applications supports consolidated virtual administration and
deployment while accommodating the differing outbound campaign
requirements of individual functional areas
-- Aspect supports all of the critical dialing modes -- predictive,
precision, preview, blaster, agent-less, goal-based quota control, and
manual
-- Aspect's highly experienced professional services organization and
partners help customers configure their systems with design,
optimization, and management of outbound campaigns
-- Aspect's unified approach, which combines inbound, outbound, voice
portal, Internet contact and campaign optimization capabilities,
reduces overall hardware footprint, even for larger companies dialing
hundreds of calls a minute

"This validation of market leadership by Frost & Sullivan
underscores Aspect's commitment to delivering innovative,
business-focused solutions that help drive our customers' success," said
Gary Barnett, CTO, Aspect. "Our success in the outbound market provides a
solid foundation for our next-generation customer contact strategy which
addresses today's consumer expectations for a two-way dialog across
phone, web, mobile and chat-based communications channels."

Aspect's Outbound Dialer Solutions
Aspect's outbound solutions leverage
Aspect's unified customer contact platform, Aspect Unified IP, which
unites inbound, outbound, voice portal, campaign optimization and
internet contact capabilities for collections, sales and telemarketing
and proactive customer service. Aspect customers are realizing even
greater benefits through the solutions-focused combination of
capabilities in their unified communications applications for customer
contact.

For example, in solutions targeted for collections, customers can take
advantage of automation of early-stage collections and provide for more
effective delinquent account targeting. Customers can also opt to include
an outbound dialer, advanced list management for enhanced campaign
optimization and voice portal capabilities. Outside of collections, sales
and telemarketing customers often use the combination of outbound
dialing, voice portal, Ask an Expert, unified administration and unified
reporting to increase sales, reduce maintenance costs and enhance
productivity. In addition, these customers can realize greater benefit
from the efficient and effective blending of outbound campaigns with
inbound customer contact to drive higher telesales closure rates and
improved customer satisfaction.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company,
enables clients to accelerate growth and achieve best in class positions
in growth, innovation and leadership. The company's Growth Partnership
Service provides the CEO and the CEO's Growth Team with disciplined
research and best practice models to drive the generation, evaluation and
implementation of powerful growth strategies. Frost & Sullivan leverages
almost 50 years of experience in partnering with Global 1000 companies,
emerging businesses and the investment community from 40 offices around
the world.

About Aspect
Aspect builds customer relationships through a combination
of customer contact software and Microsoft platform services/solutions.
For more information, visit www.aspect.com.

Follow Aspect on Twitter at http://www.twitter.com/AspectUC.

Aspect, Unified IP, Blended Interaction, Streamlined Collections and
Aspect Software are either trademarks or registered trademarks of Aspect
Software, Inc., in the United States and/or other countries. The names of
other companies and products mentioned herein may be the trademarks of
their respective owners.

Anastasia Bullinger
+1 630 227 8108
anastasia.bullinger@aspect.com

Meredith Obiala
+1 630 227 8238
meredith.obiala@aspect.com

Copyright 2011, Market Wire, All rights reserved.

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