Best Buy to shrink big boxes; concerns linger

NEW YORK Thu Apr 14, 2011 5:20pm EDT

Greta Barnes (L), 37, and her daughter Marselena, 10, take a look at the Nook eReader as a Best Buy employee gives them a demonstration at a Best Buy store in New York April 18, 2010. REUTERS/Jessica Rinaldi

Greta Barnes (L), 37, and her daughter Marselena, 10, take a look at the Nook eReader as a Best Buy employee gives them a demonstration at a Best Buy store in New York April 18, 2010.

Credit: Reuters/Jessica Rinaldi

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NEW YORK (Reuters) - Best Buy Co Inc said it will boost its Web presence, shrink some larger stores and open more of its smaller U.S. stores to try to win back market share from the likes of Inc and Wal-Mart Stores.

The news came after many investors had raised concerns about the retailer's huge overhead costs and oversized stores at a time when many shoppers go online to buy gadgets. But the plans outlined on Thursday did not assuage those concerns, and Best Buy shares fell 2.5 percent.

The largest U.S. consumer electronics chain has reported three straight quarters of same-store sales declines and forecast a fall in same-store sales in the current quarter, mainly due to its ailing television business.

"I do believe that a lot of their bigger box stores have to be downsized. If there was a disappointment, I was kind of hoping they would be even a little bit more aggressive than what they outlined." RBC Capital Markets analyst Scot Ciccarelli said.

Best Buy has about 1,100 big-box stores, which range from 20,000 square feet to 58,000 square feet in size, for a total of 42.4 million square feet.

The company expects that cutting U.S. "big box" square footage by 10 percent over the next 3 to 5 years will generate annual savings of $70 million to $80 million.

"It's not that big for this company. What I think you really need to do is maybe downsize a little bit quicker," Ciccarelli said.

"We believe the Street wants more. We look at this as a first step that shows us the company is looking at reductions," Janney analyst David Strasser said.


On Thursday, Best Buy said it wants to double its current $2 billion online business within 3 to 5 years.

"The online channel is our greatest growth opportunity," Chief Executive Brian Dunn told investors and analysts in a meeting on Thursday at the company's corporate headquarters in Richfield, Minnesota.

Dunn also expressed optimism about potential online taxation reforms that aim at expanding the collection of sales taxes on items bought over the Internet. That would prevent online-only retailers such as Amazon from having an advantage over traditional chains.

"We believe it's just a matter of time before this field is leveled," Dunn told analysts and investors.


Industry experts have long urged Best Buy to shrink larger, older stores as many shoppers increasingly buy gadgets online.

"These (large format) stores were built for another era in consumer electronics retailing," Craig Johnson, president of Customer Growth Partners, told Reuters last week. "These stores, unless they are radically reconfigured or shrunk, are white elephants."

Best Buy's Dunn defended its brick-and-mortar presence.

"Stores ... augment the online presence," Dunn said, highlighting the importance of knowledgeable associates while trying to sell new gadgets.

Best Buy is now aiming for 600 to 800 Best Buy Mobile stand-alone stores in the United States within five years, even as it cuts U.S. "big box" store square footage by 10 percent over the next three to five years.

In February, the company had announced plans to open about 150 of the small stores specializing in smartphones, taking the total of Best Buy Mobile stand-alone stores to about 325 in the United States by the end of fiscal 2012.

The retailer also plans to invest more in its profitable Chinese brand, Five Star, hoping to more than double its revenue in China to $4 billion within five years. It sees a total of 400 to 500 Five Star stores in the next five years.

"They still anticipate growing aggressively in China. We think that is unnecessary, but it clearly is getting strong returns and perhaps sets them up to sell it in the future for a strong return on investment," Janney analyst David Strasser said in a note.

Best Buy shares closed down 79 cents, or 2.6 percent, at $29.46 on the New York Stock Exchange trading.

(Reporting by Dhanya Skariachan, editing by Gerald E. McCormick, Derek Caney, Gary Hill)

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Comments (2)
jbthechamp wrote:
I agree being an online business owner myself more and more people are going online to shop because it’s cheaper, more convenient, saves on gas and there is more variety and many stores (including my own are offering free shipping).

On the business side it saves on overhead, people can buy 24/7…no store hours. And campaigns and promotions can be ran digitally for far less than expensive network Television Campaigns.

James Barlow
Founder and CEO of:

Apr 14, 2011 2:11pm EDT  --  Report as abuse
Doc54 wrote:
Online shopping works better for the Best Buy customer because of their continued pricing disparity between what they show consumers online and the actual store price – Just yesterday – I look up a DVD, $35, the local stores all have it. I am heading out that way so I decide to stop in and get it rather than wait for a store pick-up confirmation. I get to the store – It is not the price I was shown – it is $40. It is a consistent practice of bait-and-switch which BB refuses to give up. Yes, you can get them to price-match themselves with the on-line price, but what a hassle to have to go through 50% of the time you visit the store.
Pricing or availability inconsistencies – a DVD series comes out – the 1st $45, the 2nd will not be available in stores, the 3rd will $20, the 4th will be $35, the 5th – never available on-line or in the store (always back-ordered).
Additionally, Best Buy stores are generally located very near Target, Walmart, etc. Stores which do try to price many of their items competitively with Amazon and others.
Deceptive practices, bizarre pricing schemes, and strange availability issues are all ever present in Best Buy stores and are all the fault of Best Buy management – easily fixable but they show no desire to do so.

Apr 15, 2011 12:23pm EDT  --  Report as abuse
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