Verizon says fixed third December service outage

NEW YORK Thu Dec 29, 2011 10:48am EST

Customers wait in line outside a Verizon Wireless store in New York to buy the iPhone 4 shortly after the phone went on sale with Verizon service in New York, February 10, 2011.  REUTERS/Mike Segar

Customers wait in line outside a Verizon Wireless store in New York to buy the iPhone 4 shortly after the phone went on sale with Verizon service in New York, February 10, 2011.

Credit: Reuters/Mike Segar

Related Topics

NEW YORK (Reuters) - Verizon Wireless said on Thursday that it had resolved an "issue" with its high-speed wireless network overnight, after its third widely reported problem in a month.

The country's biggest wireless service did not give any details about the problem but said phone call and text message services were not disrupted for high-speed fourth generation (4G) customers and that its older third generation (3G) service was operating normally.

But some customers complained that they were seeing 3G problems, others said their 4G service was being restored on Thursday morning on a Verizon message board. One person complained about the lack of a public announcement.

"At least acknowledge there is a problem, do you really expect your paying customers to not notice??" the person wrote on the online message board.

On December 8 some Verizon customers were unable to access the Internet on their wireless devices for about 24 hours. The company had to fix another data service problem on December 21.

Verizon Wireless, which has long boasted that its service is

"most reliable." is a venture of Verizon Communications and Vodafone Group Plc.

(Reporting By Sinead Carew, editing by Dave Zimmerman)

FILED UNDER:
We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/
Comments (6)
NBR98660 wrote:
No 4G in Portland/Vancouver since early afternoon; 3G seems stable, however.

Dec 28, 2011 10:20pm EST  --  Report as abuse
OuterLimits wrote:
LTE has been a near disaster for Verizon thus far. Their hardware vendors are out of their league on this.

Dec 28, 2011 10:45pm EST  --  Report as abuse
Zutronic wrote:
Verizon needs to remedy this problem so they don’t lose any of their customer base.

Dec 29, 2011 2:07am EST  --  Report as abuse
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.