HP Helps China's Liaoning Mobile Manage Its Network for Better Customer Experience

SINGAPORE, Feb 06 (MARKET WIRE) --
HP (NYSE: HPQ) today announced that Liaoning Mobile, a fast-growing
division of the telecommunications company China Mobile, has selected HP
solutions and services to manage its network operations, helping to
ensure a consistent, positive customer experience.

Liaoning Mobile provides voice and data services to more than 36 million
customers in China's Liaoning Province. The company's rapid growth meant
the task of managing disparate network elements and platforms from a
variety of equipment vendors became increasingly difficult and
inefficient.

Liaoning Mobile is deploying HP TeMIP -- a fault-management solution --
and the HP Service Quality Management (SQM) solution to assure
high-quality service to its customers. Both solutions are part of the HP
Operations Support Systems (OSS) - Transformation portfolio.

Liaoning Mobile also is using HP Solutions Management Services (SMS) for
ongoing support, operational management and architectural consulting to
model future enhancements.

"With HP providing network management services, Liaoning Mobile can focus
on our core objective of satisfying our customers," said Wang Rui,
manager, OSS and IT Architecture, Liaoning Mobile. "HP understands our
environment and is providing the OSS solutions and services we need to
keep growing our business."

HP TeMIP reduces downtime
Liaoning Mobile's OSS team chose HP TeMIP to
take advantage of the solution's "manager of managers" ability to handle
different technologies from different vendors. HP TeMIP enables Liaoning
Mobile to automate a series of complex operational tasks to reduce
network downtime, improve service quality and enable resolution of
network issues before customers are affected.

HP TeMIP has a proven record of success at more than 250 Tier 1 and Tier
2 communications service providers worldwide.

"To win and retain customer loyalty, communications service providers
must be able to consistently deliver a rich, rewarding customer
experience," said David Sliter, vice president and general manager,
Communications and Media Solutions, HP Enterprise Services. "With HP's
balanced combination of OSS software and management services, Liaoning
Mobile can be sure that its customers are receiving the best possible
quality of service."

HP SQM improves service quality
Now in an early stage of deployment,
the HP SQM solution will offer Liaoning Mobile real-time visibility on
service quality, including the ability to monitor actual service levels
across both network and IT service delivery resources. It also will
enable Liaoning Mobile to identify and resolve problems quickly, helping
ensure that all customers receive consistent service quality and a
positive experience.

Liaoning Mobile plans to use HP SQM across all its offerings to consumers
and enterprises, including mobile broadband, internet, voice and data.

HP SMS simplifies accountability
With its Total Solutions Support
offering, HP Solutions Management Services provides Liaoning Mobile with
a single point of accountability for problems -- from initial discovery
to final resolution -- across all components of its new implementation.

With HP SMS, Liaoning Mobile can take advantage of onsite HP engineers
and managers who provide 24/7 support services (reactive, proactive and
operational) and manage HP TeMIP and HP SQM operations to ensure optimum
results.

Liaoning Mobile also is drawing on HP SMS Solution Enhancement Services
to plan additional improvements.

HP OSS solutions certified by TMF
HP also announced that its OSS
Assurance Suite v1.4 has successfully completed certification for
TeleManagement Forum (TMF) Frameworx. With industry standards defined by
TMF Frameworx, communications service providers can simplify IT
infrastructure, improve interoperability and bring transparency to the
purchase of OSS solutions.

The certified HP OSS Assurance Suite, which includes the HP TeMIP and HP
SQM solutions, addresses the needs of convergent telecom and IT
environments with telecom-specific tools as well as IT tools with telecom
extensions. More information about HP OSS offerings is available at
www.hp.com/go/oss.

HP's premier client event, HP Discover, takes place June 4-7 in Las
Vegas.

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Editorial Contacts

David Collins
+1 408 966 6193
collins@hp.com

Morgan Griffith
Burson-Marsteller for HP
+1 415 690 0734
morgan.griffith@bm.com

www.hp.com/go/newsroom

Copyright 2012, Market Wire, All rights reserved.

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