Mitel Selects ServiceSource to Manage Service Renewal Operations in North America and the United Kingdom

Tue Mar 6, 2012 8:00am EST

* Reuters is not responsible for the content in this press release.

ServiceSource (NASDAQ: SREV), the global leader in Service Revenue
Management, today announced that Mitel(R) (NASDAQ: MITL) has chosen
ServiceSource to help manage its service renewals operations in North
America and the United Kingdom. Mitel Communications Solutions is
deploying the ServiceSource Analytics Cloud to deliver real-time global
forecasting and reporting to support its renewals operations. 

    Within a single, cloud-ready software stream, Mitel delivers a suite of
advanced communications and collaboration capabilities designed to
address the needs of customers in over 100 countries in conjunction with
more than 1,600 value-added resellers and partners. Mitel chose
ServiceSource for its proven track record, ability to deliver
best-in-class performance and robust data management capabilities. 

    "Effective lifecycle management of IT assets, such as a virtualized,
unified communications software solution, is critical to business today,"
said Ron Wellard, executive vice president and general manager, Mitel
Communications Solutions. "With ServiceSource, we can enhance our
relationships with customers and partners and help them to maximize the
value of their investment in our solutions." 

    Mitel looked to ServiceSource to strengthen its renewals operations in
North America and the United Kingdom by leveraging its industry leading
data management, dedicated sales teams, real-time analytics and
forecasting technology. ServiceSource is providing Mitel with the
critical information it needs to manage service operations effectively
and to scale to meet growing global demand for products and services.

    "Mitel is a leader in its industry and it is satisfying to see the impact
our partnership can have in both the U.S. and the U.K.," said Mike
Smerklo, chief executive officer, ServiceSource. "This relationship
validates ServiceSource's ability to drive results for the communications
industry and we're looking forward to implementing our real-time
analytics and best practices to help drive significant increases within
their renewals operations globally."

    About ServiceSource
 ServiceSource is the global leader in service
revenue management, partnering with technology-based companies to
optimize maintenance, support and subscription revenue streams, while
also improving customer relationships and loyalty. ServiceSource helps
customers increase service revenue contract renewal rates, on average, by
over 15 percentage points and, in some cases, up to 44 percentage points.
ServiceSource delivers these results via a cloud-based solution,
combining its Service Revenue Performance Suite(TM) of applications with
dedicated service sales teams, leveraging a proprietary Service Revenue
Intelligence Platform(TM) of transaction data, benchmarks and best
practices. ServiceSource offers its service revenue management solution
on a unique pay-for-performance business model that enables a
success-driven, shared-risk partnership. The Company is headquartered in
San Francisco, and manages service revenue performance for customers
across the globe in more than 35 languages. 

    ServiceSource and any ServiceSource product or service names or logos
above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.

    For more information on ServiceSource, visit To connect with ServiceSource, visit us on
Twitter, Facebook, LinkedIn and YouTube.

    Forward-Looking Statements
 This press release contains forward-looking
statements, including statements regarding the size of the market for
service revenue management, our ability to improve the renewal rates and
revenue results of our customers and their channel partners, and the
overall benefits of our cloud applications such as our Channel Sales
Portal. These forward-looking statements are based on the Company's
current assumptions and beliefs, and involve risks and uncertainties that
could cause our results to differ materially from those expressed or
implied in our forward-looking statements. Those risks and uncertainties
include, without limitation, errors in the estimated size of the market
for service revenue management, changes in market conditions that impact
our ability to generate service revenue on our customers' behalf; errors
in estimates as to the renewal rate improvements and/or service revenue
we can generate for our customers; risks associated with material defects
or errors in the Company's software or the effect of data security
breaches; our ability to adapt our solution to changes in the market or
new competition; our ability to protect our intellectual property rights;
general political, economic and market conditions and events; and other
risks and uncertainties described more fully in our periodic reports and
registration statements filed with the Securities and Exchange
Commission, which and can be obtained online at the Commission's website
at All forward-looking statements in this press
release are based on information currently available to us, and we assume
no obligation to update these forward-looking statements. 


Media Contact for ServiceSource:
Alex Plant
ServiceSource, Inc.

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