CORRECTED-(OFFICIAL)-T-Mobile USA closing call centers, cutting staff

Thu Mar 22, 2012 5:07pm EDT

NEW YORK, March 22 (Reuters) - T-Mobile USA is cutting 1,900 jobs, or about 5 percent of its workforce, as it closes seven call centers, and the company said it may cut more jobs in coming months.

The unit of Deutsche Telekom is cutting costs to preserve cash for investment in its network as part of a bigger restructuring following the failure of its proposed $39 billion purchase by AT&T Inc late last year.

The No. 4 U.S. mobile service, which has been losing customers to bigger and smaller rivals, said on Thursday that it will now make do with 17 call centers instead of 24 since it now handles a smaller volume of customer calls because it has fewer customers.

The seven centers employed about 3,300 people. The company said it was offering transfers to employees of the shuttered call centers, as it plans to add 1,400 jobs at the remaining 17 centers.

It also plans to restructure other parts of the business by the end of the second quarter but it declined to give specifics beyond saying that the changes would not affect service representatives in the 17 remaining call centers, engineering technicians or front-line employees in its stores.

T-Mobile USA currently has 36,000 employees.

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California state worker Albert Jagow (L) goes over his retirement options with Calpers Retirement Program Specialist JeanAnn Kirkpatrick at the Calpers regional office in Sacramento, California October 21, 2009. Calpers, the largest U.S. public pension fund, manages retirement benefits for more than 1.6 million people, with assets comparable in value to the entire GDP of Israel. The Calpers investment portfolio had a historic drop in value, going from a peak of $250 billion in the fall of 2007 to $167 billion in March 2009, a loss of about a third during that period. It is now around $200 billion. REUTERS/Max Whittaker   (UNITED STATES) - RTXPWOZ

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