Geek Squad Tech Support & Guidance for AARP Members Service Provides Preferred, Unlimited Access to Geek Squad Agents By-Phone, Online and In-Store
RICHFIELD, Minn., April 25, 2012 - Geek Squad, Best Buy's 24-hour tech support task force, and AARP today announced the launch of a new program that provides millions of AARP members nationwide access to advice and special discounts on Geek Squad services. Called Geek Squad Tech Support & Guidance for AARP Members, the comprehensive subscription program supports AARP members with their personal technology through access to Geek Squad Agents by phone, online and in-store, as well as discounts on in-home service calls.
"AARP members tell us they appreciate the advantages that today's technology brings to their lives - from staying connected with family and friends to improving their very health and well-being," said Angela Jones, senior vice president for AARP Services, Inc., AARP's wholly owned for-profit subsidiary. "This new benefit will give AARP members peace of mind in knowing that they can get help with their computers, tablets and other devices when and where they want it."
Geek Squad's own customer demographics attest to the growing interest in unlimited access to tech support from people who are 50 and older. For example, more than one-third of subscribers to the Geek Squad Tech Support service for computers and tablets are between the ages of 55 and 64.
"The benefits of technology are well known and highly desirable to the 50+," said George Sherman, senior vice president of Best Buy Services. "What AARP members see in Geek Squad is an adviser who can help them choose the devices that are right for them, and make the most of their gear for as long as they have it."
Geek Squad Tech Support & Guidance for AARP Members has been custom designed to address the needs of AARP members. Starting at $169.99 for a one-year subscription, AARP members enjoy unlimited access to Geek Squad Agents online, in-store and by phone.* Key benefits of the program include:
· A personal shopper program tailored to AARP members through a dedicated 1-800 phone line, exclusive email access and seamless order process, supported by a captive team of Geek Squad Agents who have completed specialized training to support AARP members specifically.
· Set-up/installation of computers, tablets and peripherals through access to Geek Squad Agents in-store and online.
· Diagnostics, troubleshooting and repair services in-store and online for computers and computer peripherals.
· Special discounts on additional Geek Squad services, including 15 percent off all in-home and in-store services, and 25 percent off all online services.
· Free recycling and disposal of CE products in 12 categories, regardless of where or when the item was originally purchased.
· Training via phone and online on topics members request, including iPod/MP3 players, social media, digital media, digital cameras, email and Internet safety.
AARP members may obtain more information about the program by calling 1-800-921-0907 or visiting aarp.geeksquad.com.
About Geek Squad
Since its expansion nationally in 2004, Geek Squad has grown to nearly 20,000 technicians who support install and repair for consumers and small businesses alike, including computing, home theater, auto electronics, mobile devices and appliances. Geek Squad technicians are available at Precincts in all Best Buy U.S. stores, through house calls and via online chat, remote support or over-the phone 24 hours a day, seven days a week.
About Best Buy Co., Inc.
Best Buy Co., Inc. (NYSE:BBY) is a leading multi-channel global retailer and developer of technology products and services. Every day our employees - 167,000 strong - are committed to helping deliver the technology solutions that enable easy access to people, knowledge, ideas and fun. We are keenly aware of our role and impact on the world, and we are committed to developing and implementing business strategies that bring sustainable technology solutions to our consumers and communities. For additional information about Best Buy, visit http://www.investors.bestbuy.com/.
AARP is a nonprofit, nonpartisan organization with a membership that helps people 50+ have independence, choice and control in ways that are beneficial and affordable to them and society as a whole. AARP does not endorse candidates for public office or make contributions to either political campaigns or candidates. We produce AARP The Magazine, the definitive voice for 50+ Americans and the world's largest-circulation magazine with nearly 35 million readers; AARP Bulletin, the go-to news source for AARP's millions of members and Americans 50+; AARP VIVA, our bilingual multimedia platform for Hispanic members; and our website, AARP.org. AARP Foundation is an affiliated charity that provides security, protection, and empowerment to older persons in need with support from thousands of volunteers, donors, and sponsors. We have staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
About AARP Services, Inc.
AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services; legal services; and long term care insurance. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.
*Tech Support & Guidance for AARP Members pricing varies by term (one, two or three years) and is discounted further when subscriptions are purchased along with a tablet or a computer from Best Buy. For example, with a hardware purchase, a one year subscription is $99.99 - and $169.99 without a computer or tablet purchase.
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Source: Best Buy PR via Thomson Reuters ONE