HP Helps Russian Railways Improve IT Operations

Wed Jul 11, 2012 7:45am EDT

* Reuters is not responsible for the content in this press release.

  MOSCOW, Jul 11 (Marketwire) -- 
HP (NYSE: HPQ) today announced that Russian Railways, one of the world's
largest railway companies, has significantly improved its IT operations
with HP IT Service Management (ITSM). 

    HP ITSM has boosted the effectiveness and maturity of Russian Railways'
IT services by automating the management and quality control of its IT
service support processes.

    Russian Railways, the government-owned national rail carrier of the
Russian Federation, operates more than 86,000 kilometers of routes, and
carries approximately 1 billion passengers and 1.2 billion tonnes of
freight annually across nine time zones. Russian Railways is one of the
world's largest companies, employing 950,000 people. As part of the
Russian Ministry of Railways' comprehensive Railway Structural Reform
Programme, Russian Railways needed to boost the maturity of its IT
systems and processes to meet its business goals.

    HP and partner Digital Design used ITIL best practices to seamlessly
transform Russian Railways' IT processes without disruption to day-to-day
business. An on-site team of HP ITSM specialists in the Main Computing
Center -- Russian Railways' recently created IT organization -- helped to
successfully manage the project and will support Russian Railways' IT
team to drive further changes while maintaining organizational integrity. 

    "New challenges faced by the Main Computing Center have driven demand for
a fundamentally new approach to managing the support of IT services,"
said Alexey Illarionov, chief information officer, Russian Railways. "We
needed a quality breakthrough in terms of IT-systems use. HP made it
possible to increase the quality of IT services without increasing the
number of IT specialists. The level of IT maturity in the company has
risen to considerably higher than the average worldwide rates,(1)
increasing our ability to adopt to the changing business environment and
support fast introduction of new services."

    Russian Railways' process-focused system is now used by 11,000 IT staff
members and key IT providers, as well as 250,000 employees. The quality
of IT services provided by all Russian Railways' departments and
subsidiaries are controlled via service-level agreements, and application
campaigns for IT services have become standard procedure. 

    With the world's largest installation of HP Service Manager software,
Russian Railways has automated processes for all incidents, changes and
work orders carried out within the company's IT infrastructure and is
able to reallocate the most advanced IT resources for more innovative
tasks. 

    "HP has enabled Russian Railways to drive its IT organization to the
highest level of maturity in a short time," said Alexander Mikoyan,
managing director, HP Russia. "HP's advanced technologies and wide
international experience helps companies like Russian Railways to achieve
the best results for their business and become industry leaders." 

    HP's premier Europe, Middle East and Africa client event, HP Discover,
takes place Dec. 4-6 in Frankfurt, Germany.

    About HP
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meaningful impact on people, businesses, governments and society. The
world's largest technology company, HP brings together a portfolio that
spans printing, personal computing, software, services and IT
infrastructure to solve customer problems. More information about HP is
available at http://www.hp.com.

    (1) Based on COBIT Online evaluation of more than 200 companies with at
least $5 billion turnover or 15,000 employees. 

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    Copyright 2012 Hewlett-Packard Development Company, L.P. The information
contained herein is subject to change without notice. The only warranties
for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should
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liable for technical or editorial errors or omissions contained herein.

    

Editorial contacts

Diana Wong
HP
+1 408 447 0900
diana.wong2@hp.com 

Maria Martinova
HP
+7 495 7973500
martinova@hp.com 

Tatiana Nazarova
Mikhailov & Partners, for HP
+7 903 1174323
nazarova_t@m-p.ru 

www.hp.com/go/newsroom 

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