Analysis: EBay lures big retailers in Amazon battle

Tue Aug 7, 2012 5:46pm EDT

eBay Inc President and CEO John Donahoe speaks during a news conference in Tokyo May 9, 2012. REUTERS/Yuriko Nakao

eBay Inc President and CEO John Donahoe speaks during a news conference in Tokyo May 9, 2012.

Credit: Reuters/Yuriko Nakao

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(Reuters) - EBay Inc, once a scrappy auction site for mom and pop sellers, is enticing some of the world's largest retailers by arguing it can help them compete better against e-commerce leader Amazon.com Inc.

EBay Chief Executive John Donahoe and other executives have been telling retailers that Amazon is their enemy, while eBay is a friend because, unlike Amazon, it holds no inventory.

Amazon buys products wholesale, stores them in inventory and sells them to consumers at higher prices - like all retailers. EBay says it just matches buyers and sellers.

That message is sinking in, especially among brick and mortar retailers that are losing market share to Amazon.

"As retailers look for new vehicles for growth eBay becomes a natural partner - a better partner than Amazon," said Sucharita Mulpuru, an e-commerce analyst at Forrester Research.

When RadioShack Corp reported a surprise quarterly loss last month, Chief Executive Jim Gooch told analysts that the electronics retailer had set up an eBay storefront to help the company reach new customers online.

Barnes & Noble, Toys "R" Us, GNC Holdings, Aeropostale and Neiman Marcus are among other big retailers that now have storefronts on eBay. Best Buy Co Inc sells mobile phones and wireless plans on eBay.

On Monday, eBay said it was testing a same-day delivery service called eBay Now with Target Corp, the second-largest U.S. retailer, and other big retailers including Macy's Inc, Nordstrom Inc and Walgreen Co. Amazon offers same-day delivery in some areas already.

The foundations of eBay Now rest on Milo, a start-up eBay acquired in late 2010 which lets merchants upload in-store inventory onto eBay's online marketplace. When shoppers search on eBay now, they see what online sellers are offering, but also which nearby physical stores carry the product.

More than 50,000 stores in the United States have uploaded inventory to eBay, via Milo, including major retailers Home Depot Inc, Ikea, Lowe's Companies Inc, Sears Holdings Corp and J.C. Penney Company Inc.

"It's simple: location, location, location," said Ben Schachter, an analyst at Macquarie. "Sellers have to go to where the buyers are."

EBay has more than 100 million active shoppers on its online marketplace, he noted.

"Retailers don't have those kinds of numbers coming to their sites and buying," Schachter said. "They would love to only sell through their own site, but they have to go where the buyers are, and many are on eBay."

'WORST-KEPT SECRET'

Amazon has a lot more active customers - about 180 million - but some retailers steer clear still.

Barnes & Noble, which has been hammered by Amazon, has had an eBay storefront since late 2010 and mostly uses it to sell refurbished Nook gadgets. Toys and books were added in May 2011.

"EBay has been an exceptional partner, working with Barnes & Noble to effectively promote Nook to its massive user base," said Barnes & Noble spokeswoman Mary Ellen Keating. "Amazon is a competitor. We don't sell on Amazon and have no plans to do so."

Toys "R" Us does not sell on Amazon either. More than a decade ago, the largest toy retailer had exclusive rights to supply some toys on Amazon's website. That partnership ended in litigation and Amazon is now a leading toy retailer in its own right.

"It's the worst-kept secret in the retail industry," said Mulpuru. "When you partner with Amazon, they are looking at your data, learning your business and have ambition to get into every category."

Among the 100 largest retailers in the United States, most are choosing eBay over Amazon, according to Scot Wingo, chief executive of ChannelAdvisor, which helps merchants sell on both online marketplaces.

An Amazon spokesman declined to comment.

Amazon's marketplace for third-party sellers is growing rapidly and Wingo said that would not be happening if all retailers thought Amazon was the enemy.

The lure of Amazon's massive customer base is still powerful for many.

"We take any chance of getting new eyeballs and Amazon is just so large in the world of e-commerce," said Jerry Deboer, senior vice president of marketing at Jos. A. Bank, which has Amazon and eBay stores.

RadioShack also has both, and big retailers including Office Max and Sephora run Amazon stores.

Adding large sellers to eBay's marketplace helps the company in several ways.

EBay takes a cut of sales, so higher-volume sellers may help the company generate more revenue and profit.

EBay and retailers declined to discuss fees. However, eBay charges less for top sellers and negotiates individual deals with the biggest and best, according to Wingo.

EBay has struggled in the past because some of the products on its site were listed poorly or of questionable quality, and customer service from small sellers is not always what it could be. Big retailers are more likely to sell higher-quality products, categorize them more and provide better service.

DIFFERENT SHOPPERS

Retailers say eBay storefronts attract different shoppers than the ones who come to their own websites and physical stores.

EBay shoppers often search for deals, so some retailers use eBay to sell end-of-season or outlet products at lower prices.

Neiman Marcus' eBay storefront sells apparel, shoes and accessories under the Last Call brand, its outlet business.

EBay provides data to retailers to help them check if the shoppers who come to their eBay storefronts overlap with their existing customer base, according to Michael Jones, vice president of merchant development at eBay.

"By and large, people see this as a very significant incremental channel for them," Jones said.

In early 2010, eBay started including storefront inventory in results when shoppers searched on the website's front page. That has helped retailers place their products in front of more consumers, according to Jones.

(Reporting by Alistair Barr and Dhanya Skariachan; Editing by Jonathan Weber, Edwin Chan and Matthew Lewis)

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Comments (5)
rsansand wrote:
What a joke! After the way Ebay screwed over individuals trying to trade on the site, they expect consumers to take them seriously? they will never touch the Amazon experience and there are better sites for auctions out there as well!

I boycott you EBay and you can shove your plans where the sun dont shine.

Aug 08, 2012 2:03pm EDT  --  Report as abuse
IntoTheTardis wrote:
Reinventing the wheel much? You see, there’s this thing called a search engine that you plug a term into and it returns dozens and sometimes hundreds of hits along with prices. With a little patience you can usually find what you want. Oh, and while I’m at it, let me tell you about this thing called email . . .

Aug 10, 2012 6:41pm EDT  --  Report as abuse
DDavid wrote:
Shoppers on ebay are no different than shoppers at a Brick & Mortar stores. They buy and bid through impulse. I’ve seen plenty of items sold on ebay at prices way above normal store prices. They get carried away in the bidding process. While Amazon shoppers look for quality. They read comments and make comments. They are interested in a good product. That’s the difference between ebay shoppers and Amazon shoppers.
The other part is shipping. I know for a fact (because sellers told me so) many make their money on ebay by overcharging on shipping. While Amazon shoppers buy another item just to save on shipping to reach the $25.00 requirement.
I’m not so sure big retail can outdo Amazon by selling on ebay. Those are two different types of buyers. Frugal & quality conscious buyers versus dreamers and gamblers who forgot to add the shipping to the total cost. Amazon has long term. firm, repeat buyers which ebay will never have.

Aug 11, 2012 1:32am EDT  --  Report as abuse
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