Voxeo and Presence Technology Partner to Power First-of-Its-Kind, End-to-End Hosted Contact Center Solution

Mon Aug 13, 2012 9:15am EDT

* Reuters is not responsible for the content in this press release.

  NEW YORK, NY, Aug 13 (Marketwire) -- 
Voxeo, the leading provider of Unlocked Communications(TM), and Presence
Technology, an international software provider of multi-channel Contact
Center solutions, announced today the worldwide availability of an
end-to-end Hosted Contact Center solution that uniquely addresses the
evolving requirements and challenges of today's mission critical, blended
contact centers. 

    Presence selected Voxeo to deliver the Hosted Contact Center solution,
which combines Voxeo's best-in-breed Unified Self-Service platform,
including its Prophecy Interactive Voice Response (IVR), with Presence's
industry-leading Contact Center software suite focused on improving and
streamlining customer service operations. The integrated solution is
hosted in Voxeo's highly scalable cloud, which is used by thousands of
companies worldwide. 

    "As companies seek ways to better manage costs and resources, the
availability of an all-in-one Contact Center solution built on
market-leading technology and a high performance, battle-tested network
makes the business case for cloud hosting more attractive than ever,"
said Jose Luis Castanos, founder and executive vice president of business
development at Presence Technology. "When it comes to customer
self-service platforms, Voxeo is an acknowledged industry leader. When it
comes to cloud-based customer service, Voxeo has unparalleled expertise."

    With global success in the contact center arena, Presence has experienced
increasing demand for intelligent self-service capabilities that augment
and improve customer care while lowering costs. More often, companies are
looking at cloud hosting to meet challenging operational, cost and
scalability objectives.

    As a new Global Partner in the Voxeo Connect partner program, Presence
will offer its world-class Contact Center solution in the Voxeo cloud.
The solution will integrate seamlessly with Voxeo multi-channel
self-service, giving both companies' existing and future customers access
to new all-in-one contact center functionality. Customers can also deploy
a premise-based or "hybrid" solution that combines the advantages of
premises deployment and cloud hosting.

    "Presence offers comprehensive capabilities that not only significantly
improve contact center agent productivity, but also facilitate better,
more efficient customer care," said Clayton Reed, senior vice president
of sales and marketing at Voxeo. "We are delighted to integrate the
Presence solution with Voxeo's self-service offering and look forward to
helping companies leverage the advantages of cloud hosting to gain a
competitive advantage."

    To learn more, please visit www.voxeo.com/contact-center.

    About Presence Technology
 Presence Technology is a worldwide leading
provider of multichannel Contact Center solutions that enable contact
centers to optimize resources and increase efficiency in the interaction
between companies and their customers. Their award winning solutions are
consistently recognized for quality and innovation, most recently
receiving the Unified Communications Product of the Year Award from
INTERNET TELEPHONY. Presence has a portfolio of global clients, served by
a team of highly qualified professionals, with a network of strategic
partners in Europe, Africa, Latin America and the United States
supporting their projects around the world. For more information visit

    About Voxeo
 Voxeo unlocks communications. We loathe the locks that make
voice, SMS, Twitter, web chat, mobile web, unified communications and
self-service applications difficult to create, manage, analyze, optimize
and afford. Every day we work to unlock the neglected value of these
communications solutions with open standards, disruptive innovation and a
passion for problem solving -- fueled by a company-wide obsession with
customer success. We do so for more than 250,000 developers, 45,000
companies and half of the Fortune 100 from our headquarters in Orlando,
Beijing, Cologne, and London. Visit us or join our conversations on the
web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.


Contact Information:

Angelica Maria Iglesias 
for Presence
+57 1 7436905 Ext. 20001

Bridgette King 
for Voxeo
Get The Scoop Communications

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