Tieto and Efecte to launch a cloud-based self-service channel designed to boost work productivity
Tieto Corporation PRESS RELEASE 20 September 2012 at 11.00 am EET
Tieto and Efecte are launching an automated self-service channel for corporate customers, providing employees with a single location for subscribing to all services required for their work. Implemented as a cloud service, the self-service channel improves work productivity as employees can subscribe to all required services directly and monitor the progress of the ordering process in real time.
"An easy-to-use self-service system will replace cumbersome telephone calls, email communications and printed forms. We aspire to boost work performance while offering employees access to a better service," says Karl Myréen, Head of Offering Development, EUS at Tieto.
Employees can use a single service to place an order for a new PC, handset, software or workstation, for example, or submit an error notification. All of the services that the organization needs are also available for viewing at a single location. This improves job satisfaction and productivity.
The self-service channel provides seamless integration with the support and ordering systems and is fully scalable according to the organization's size and geographical location and the needs of various personnel groups. The service supports the requirements of multinational organizations, various user roles and multiple language versions. The service guarantees a positive user experience.
"The partnership with Tieto reinforces the distribution of our self-service channel, in Finland, Scandinavia and internationally. In line with our strategy, we can now focus on the development of the self-service channel, thus also generating added value for the service offering of Tieto, a pioneer of outsourcing services. The most important thing, however, is that employees are provided with a user-friendly, transparent channel for all service subscription operations while simultaneously boosting work efficiency," says Efecte CEO Ari Rikkilä.
For further information, please contact:
Karl Myréen, Head of Offering Development, End User Services, Tieto, tel. +358 (0) 40 519 3800, karl.myreen(a)tieto.com
Mika Häkkinen, Vice President, End User Services, Tieto, tel. +358 (0) 40 745 9032, mika.hakkinen(a)tieto.com
Ari Rikkilä, CEO, Efecte Oy, tel. +358 (0) 50 408 6229, ari.rikkila(a)efecte.com
Tieto is the leading IT service company in Northern Europe providing IT and product engineering services. Our highly specialized IT solutions and services complemented by a strong technology platform create tangible business benefits for our local and global customers. As a trusted transformation partner, we are close to our customers and understand their unique needs. With about 18 000 experts, we aim to become a leading service integrator creating the best service experience in IT. www.tieto.com
The software company Efecte develops service and contract management solutions and a user-friendly, cloud-based self-service channel designed to facilitate more efficient business processes and service production. Efecte's self-service channel enables employees to order all services offered by their organization quickly, efficiently and transparently from one place. Efecte operates in Finland, Sweden and Denmark. We offer service and contract management software and the self-service channel as a service worldwide through our extensive partner network. The company was founded in 1998 and is headquartered in Espoo, Finland. www.efecte.com
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Source: Tieto Oyj via Thomson Reuters ONE
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