CUSTOMER SUCCESS: Texas NICUSA Selects BMC Software to Help Deliver State-of-the-Art Online Services in the Lone Star State

Mon Nov 12, 2012 7:45am EST

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HOUSTON, Nov. 12, 2012 (GLOBE NEWSWIRE) -- Texas NICUSA LLC, a subsidiary of NIC, the nation's leading provider of official government Internet portals, is charged with providing the Texas government with efficient, cost-effective ways to develop and maintain online services for all Texans via www.texas.gov, the state's official website. The company is contractually obligated to the State of Texas to demonstrate mature technology and wanted to move to a superior IT Service Management (ITSM) solution.

Texas NICUSA chose the BMC Remedy IT Service Management solution from BMC Software (Nasdaq:BMC) to replace the multiple tools it had in place. BMC provided a mature, proven, single-vendor solution that met and exceeded its needs.

"Rather than having 15 different tools specializing in 15 different areas, we just love that BMC brings it all together," said Lyndon Cain, configuration manager at Texas NICUSA. "That makes it easier to integrate with our few software lifecycle development tools."

Cain added, "We've invested quite a bit with BMC. It's been the backbone of our IT maturation, and we would like to grow with it."

The Challenge

Texas NICUSA needed to streamline its configuration and change management processes for multiple operating environments with a single solution to increase efficiency, reduce risk, and improve customer service.

The Solution

Texas NICUSA implemented the BMC Remedy IT Service Management solution to reduce the risk of downtime, improve service and collect data to identify those processes most likely to pose problems in the future.

Benefits

With BMC, Texas NICUSA obtained a number of benefits. The company:

  • Reduced risks associated with change management through impact analysis, which provided advanced warning about potential problems
  • Improved the quality of service for customers by reducing unplanned downtime
  • Obtained metrics for trend analysis, enabling it to proactively address processes that required change before they caused problems
  • Eliminated the inherent complexity, inefficiency and training requirements associated with multiple change and configuration management tools from multiple vendors

For more information on Texas NICUSA's implementation and the BMC Remedy IT Service Management solution:

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 — rely on BMC Software (Nasdaq:BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion. www.bmc.com

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